Director, New Verticals Strategy & Operations

DoorDash USA • San Francisco, NY

1d • Hybrid

About The Position

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more. As a Director on our Retail Strategy & Operations team, you will be the single threaded owner for all consumer initiatives including growth, shopping experience, and co-manage the P&L with our GM of Retail. You and your team will own high-impact customer initiatives end to end. You will partner deeply with product, engineering, and design to develop both a vision for the future of local retail as well as the tactical steps to get there. You will work on initiatives that drive customer conversion, generate cross-category adoption, net-new off-app growth strategies, affordability paradigms tailored for a best-in-class retail experience. You will be accountable for the top line number for retail, partnering with finance & cross-functional partners through planning cycles and managing to that line throughout the quarter. You will report into the GM of Retail within our New Verticals organization and manage a team of direct & indirect reports. This is a hybrid role, with a blend of in-office and remote work including travel cross-country 3-4 times per quarter on average.

Requirements

• 5+ years of experience managing high-performing teams.
• 10+ years of experience.
• Succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
• Completed BS/BA Degree.
• Solve problems from first principles.
• Resist “this is how it’s always been done” thinking.
• Equally comfortable operating at 10,000 feet and 1 foot.
• Don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• Unafraid of ambiguity.
• Consumer obsessed.
• Balance our three-sided marketplace, but think about the consumer always.

Responsibilities

• Own high-impact customer initiatives end to end.
• Partner deeply with product, engineering, and design to develop both a vision for the future of local retail as well as the tactical steps to get there.
• Work on initiatives that drive customer conversion, generate cross-category adoption, net-new off-app growth strategies, affordability paradigms tailored for a best-in-class retail experience.
• Be accountable for the top line number for retail, partnering with finance & cross-functional partners through planning cycles and managing to that line throughout the quarter.
• Manage a team of direct & indirect reports.
• Build DoorDash’s next big business.
• Do whatever it takes to launch, get 1% better every day, and scale something completely new.
• Develop a strategy to turn DoorDash Retail into the “go to” way customers shop–from their everyday essentials to fun splurges.
• Transform strategies into operational experiments that create measurable and actionable outcomes and feed back to your larger roadmap.
• Assess the operational and financial impacts of your decisions, and use your judgement to balance the short and long term trade offs.
• Work with a cross-functional team, including engineering, marketing, design, product, and more, as well as lead and develop your own pod to build.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off
• Paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Director