DIRECTOR- NETWORK RELATIONS

Aspirus Health•Wausau, WI

10d

About The Position

Aspirus Health is seeking a Director of Network Relations to join its ANI team in Wausau, Wisconsin. The Director is accountable for cultivating and fostering strong, trusting relationships with ANI providers and practice leaders through service excellence and effective, multichannel communication. The position works closely with the ANI leadership team and collaborates with Aspirus Inc. leaders to achieve organizational goals. The Director ensures smooth and efficient operations by putting services, processes, and policies in place to meet the needs of ANI providers and practice leaders. The role prioritizes finding solutions to members’ questions and concerns.

Requirements

Bachelor’s degree in communication, public relations, or another communications-related field.
At least three years of health care leadership, management, or other relevant health care experience.
Strong knowledge and understanding of managed care environments, conditions, and trends.
Strong background in physician relations, including the ability to develop rapport with practice managers.
Knowledge of communication and dissemination methods, including written, oral, and visual media.
Knowledge of marketing principles and methods, including marketing strategy and tactics.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Well-developed planning, marketing, organizing, and business implementation skills.
Strong written and verbal communication skills.
Strong internal management skills, including initiative, judgment, discretion, organization, and time management.
Knowledge and understanding of the health insurance industry, provider networks, and associated issues.
Ability to function under pressure, manage multiple priorities, and close feedback loops in a timely manner.

Nice To Haves

Prior experience as a healthcare practice manager.
Membership in professional associations, certifications, or similar credentials related to health care.

Responsibilities

Cultivate and foster strong, trusting relationships with ANI providers and practice leaders.
Deliver service excellence and use an effective, multichannel communication approach.
Work closely with the ANI leadership team and collaborate with Aspirus Inc. leaders to achieve goals.
Ensure smooth and efficient operations by establishing services, processes, and policies that meet the needs of ANI providers and practice leaders.
Find solutions to members’ questions and concerns.
Complete annual competencies required by Aspirus and/or applicable regulatory agencies.