Director, Moves

JLL • New York, NY

7d • $123,500 - $135,850 • Onsite

About The Position

The Lead Relocation Project Manager is a working supervisor who both directly manages large-scale relocation projects and leads a team of Relocation Project Managers and Move Coordinators. The role combines hands-on management of complex relocations involving thousands of people with day-to-day supervision, including assigning and monitoring work, coaching performance, coordinating resources, and maintaining team productivity, service quality, and policy compliance. The position requires advanced relocation-management knowledge, a construction background, and the ability to balance personal project delivery with team outcomes.

The role oversees multiple concurrent projects and directly supervises 3–8 Relocation Project Managers and/or Move Coordinators. It manages relocations of up to 5,000+ employees personally, while supporting team projects ranging from small to large scale, including multi-phase and multi-site work. Personal project budgets are described as $1–5 million, with team budget oversight varying by portfolio. The position works primarily at client sites or project locations in New York, NY, and requires daily interaction with team members, clients, and contractors. Travel may be required, and attendance at move sites may involve evening or weekend hours.

Requirements

• Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or a related field.
• 5–7 years of facility, project, or construction-related experience in a Corporate Real Estate environment.
• Demonstrated experience managing large, complex relocation projects involving 1,000 or more people.
• Prior supervisory, team-lead, or people-management experience.
• Background in project management, construction management, or strategic planning, with a proven track record of project delivery.
• Minimum construction background.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Experience with CAFM systems and move-management software modules.
• Strong understanding of architectural drawings, furniture layouts, and space-planning concepts.
• Knowledge of construction and commercial real estate industry practices and full knowledge of relocation-management principles and practices.
• Ability to lead, coach, and develop team members; delegate work; monitor performance; provide constructive feedback; and conduct performance discussions.
• Ability to resolve conflicts and problems with team members and balance hands-on project work with supervisory responsibilities.
• Ability to manage multiple priorities, coordinate resources, communicate and present effectively, collaborate across functions, and maintain client focus.
• Experience managing budgets and financial oversight.
• Ability to travel as needed; the posting describes travel as potentially ranging from 5% to 1–5 nights per week.
• Ability to be present at move sites during execution, including potential evening and weekend hours.
• Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• Experience managing teams in a client-facing service environment.
• Familiarity with change-management and team-development principles.

Responsibilities

• Oversee a team of Relocation Project Managers and/or Move Coordinators; assign and delegate work, balance workloads, and monitor progress and quality.
• Coach team members, provide feedback, conduct performance reviews, identify training needs, mentor staff, and support professional development.
• Forecast staffing needs, allocate resources across concurrent projects, coordinate support across functions, resolve resource conflicts, and monitor utilization and productivity.
• Serve as an escalation point for operational challenges, make decisions within established guidelines, and seek senior-management guidance on complex matters.
• Plan, manage, and execute complex relocations; develop project plans, schedules, and budgets, and lead cross-functional teams including IT, facilities, construction, and vendors.
• Act as the primary contact for assigned high-profile projects and manage pre-move planning, move-day coordination, and post-move support.
• Review project plans, monitor project execution and risks, verify data accuracy in move-management and CAFM systems, and ensure compliance with project and client requirements.
• Maintain project documentation and reporting standards, promote consistent delivery methods, and implement process improvements.
• Build client relationships, communicate project status and team capabilities, lead meetings and presentations, and address concerns and escalations.
• Coordinate service providers, evaluate vendor performance, and review and approve vendor invoices and change orders within authority limits.
• Monitor project budgets and expenditures, review invoices and expenses within limits, identify cost savings, prepare financial reports and forecasts, and track financial performance.
• Prepare team status reports and performance metrics, maintain records in compliance with confidentiality requirements, complete project close-outs, and track hours and utilization.
• Work with the Direct Manager to update policies and procedures, interpret policy application, and ensure team compliance with JLL and client policies.
• Support new or revised services and processes, contribute to proposals and presentations, identify service-improvement opportunities, collaborate on strategic planning, and represent JLL at industry events.
• Perform Spend-App functions, including estimating, funding approvals, invoice payment approvals, change-request submittals, project close-outs, and budget updates.
• Perform PMWeb functions, including estimating and project cost review; track project costs and provide accurate forecasts.
• Attend client sites and project locations, conduct site walks, team meetings, and project inspections, and be present at move sites during execution as needed.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager