Director, Material Support & Logistics

Airbus•Grand Prairie, TX

2d•Onsite

About The Position

At Airbus Helicopters, Inc., we don’t just build world-class aircraft—we keep them in the skies. We are seeking an exceptional, high-impact leader to step into the pivotal role of Director of Material Support & Logistics (MS&L). Positioned at the absolute center of our North American Support and Services Organization, you will head the material management powerhouse that services 800+ U.S. customers and a fleet of over 2,000 aircraft. This isn’t just a logistics role; it is a high-visibility, executive-facing position driving $200M in annual turnover and leading a dedicated team of 25+ supply chain and customer service professionals. If you thrive where high-stakes crisis management meets long-term operational strategy, and you have the aviation acumen to back it up, this is your opportunity to make a global impact with an industry leader.

Requirements

BS degree, preferably in Business or Engineering or equivalent experience.
Twelve (12) + years’ experience in repairs, logistics, and customer service, or related field, or equivalent experience
Business, logistics and supply management, customer service
Familiar with Aviation Maintenance methods and practices and technical publications
Work independently, Organized, Purchasing knowledge, Repair knowledge, Work as a team player
Expert knowledge of SAP Customer Support module and functionality, including Order Book management, order release methods, shipping tracking module/software and order credit processing;
Strong knowledge of aircraft parts/aviation equipment, to include understanding of repairs, exchanges and Parts by the Hour based programs;
Strong understanding of international and domestic air and surface Logistics, to include AOG and Counter to Counter expectations;
Requires some ITAR spares delivery logistics knowledge;
Expert with Microsoft Office Suite and Google Workspace;
Strong process improvement skills;
Strong SAP product specific training and team development skills;
Strong communication skills, both verbal and written;
Conflict Management skills.
Must have excellent verbal, written and computer skills and must have proven management ability with strong business ethics
Must have excellent boardroom skills.
Must be be well organized and have good time management skills
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Nice To Haves

Master’s Degree
6 years’ experience in the helicopter/aviation industry
10 years’ experience in repairs management, programs execution, logistics, customer service or related field at least 7 of which must be within the helicopter/aviation industry
15 years of combined experience in at least one of the following areas of specialization: Customer Service, Sales, Program Management, and/or E-commerce
4 years of experience in continuous improvement projects
Demonstrated aviation product knowledge
Former or current A&P License
Training in Six Sigma
Six Sigma Certification

Responsibilities

Oversees logistics matters, incl. customers orders, repairs orders management, inventory management and repair forecast.
Accountable for OTR5 and OTR6 results, ensuring the required drumbeat and coordination with involved stakeholders
Build customer reports; adapt a clear, simple and efficient mode of communication.
Collaborate with the Business & Programs Office on Customer concerns, especially before Customer visits.
Understand and resolve the Customer’s top issues with urgency.
Create collaborative action plans and present status on action closure.
Primary interface with AH MS&L Customer Material Management teams for material flows and planning.
Define the strategy to address recurrent material issues, concerns and complaints.
Monitor material performance (incl. spares, MRO, AOG and tooling).
Lead periodic material performance reviews.
Maintain operating budget (OPEX) within authorized funding and has responsibility for meeting group KPIs
Direct efforts to ensure customer support material requirements are identified, proposed, contracted and delivered in accordance with contract requirements and customer expectations
Coordinate and execute contractual obligations with Airbus Helicopters counterparts in Europe; Manage financial aspects of spares and repairs business to include daily product exchanges, approval refunds, and coordinate returns;
Support the testing, implementation or enhancement of Airbus’ Customer Relationship Management (CRM) system for improvements or modifications designed to improve customer experience or help AHI meet OTR and revenue targets;
Oversee and control Warranty adjudication and update process and tools as required
Oversee repair catalogs and associated conditions
Oversee the flow of repair orders and associated status updates
Oversee the pool dimensioning and pool health, including core units management
Support the extension of SalesForce to streamline the above-listed activities and get harmonized with AH Group when applicable
Propose, plan and deploy overall Regional Support Strategy in accordance with customer needs, regional adaptation of Top Company Objectives (TCO’s), and within the guidelines of the Operating Plan (OP) and Financial Forecast (FC);
Provide guidance for Customer Material Management team to achieve the following Goals: On Time to Request (OTR); AOG Metric targets; Additional goals per customer as required
Deploy standards, means and tools to ensure service levels are met
Ensure effective training for IM tools and operational means, tools and standards in accordance with local regulations.
Prepare reports and briefings to support MS&L performance and problem resolution.
Communicate key performance metrics and recommendations for mutual benefit.
Develop and maintain monthly MS&L KPI’s and Dashboard based on departmental and company goals designed to meet Financial / OP (Operating Plan) and OTR Targets;
Report KPI/metrics to AHI Executive team and AH Headquarters in support of OTR goals as required for Airbus’ Global Top Company Objectives (TCO);
Adapt customer price lists and catalog to regional context (incoterm, customs rules…)
Provide strategic direction and leadership of MS&L Team , which inputs / manages orders for standard (time and material), Airbus HCare Parts by the Hour (PBH) and Repair/Exchange component orders (Dynamic components, Blades, equipment, etc.);
Support daily AOG meetings, which may include elevation to AOG teams at Headquarters and AHI Executive leadership to expedite and manage logistics.
Maintain adequate resources to perform activity locally: recruitment, local workload, local capacity balancing etc.
Establish and implement MS&L training programs, to include on-boarding new hires and continued development of experienced team members
Ensure performance metrics are met, such as Quality, Schedule Adherence, After Call Work, Service Levels, Customer Satisfaction, and other performance metrics;
Provide coaching and feedback to team members, including the development of formal corrective action plans;
Work as a team in close coordination with other members of the Customer Support Organization to provide business solutions that meet the operational needs of our customers;

Benefits

Competitive base salary
incentive compensation which may include profit sharing schemes
retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
holidays
generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
prescription
dental
vision
life
disability
Employee Assistance Plan (“EAP”)
other supplemental benefit coverages