Director, Marketplace – Ground (Rail, Car, Mobility)

American Express Global Business Travel•Chicago, IL

1d•Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Director, Marketplace – Ground is the end-to-end economic and experiential owner of the Ground category (Rail, Car, and Emerging Mobility). This leader defines category strategy, growth priorities, partner value proposition (in partnership with GBP), and customer experience standards — ensuring the Marketplace delivers measurable revenue, margin, and client value outcomes within Ground. This is a highly visible leadership role responsible for building and scaling a complex, multi-supplier category within a unified Marketplace model.

Requirements

10+ years of product leadership experience in travel, marketplace, platform, or multi-sided ecosystems
Demonstrated ownership of revenue-driving product portfolios
Strong commercial acumen with ability to align product and partnership strategy
Proven ability to influence across engineering, commercial, and operational teams
Strong data-driven decision-making capability
Experience building and leading high-performing product teams
Executive presence with ability to operate at strategic and tactical levels

Nice To Haves

Experience scaling fragmented supplier ecosystems preferred

Responsibilities

Own Ground Category Strategy & Economic Performance
Define long-term Ground strategy including Rail, Car, and mobility adjacencies
Establish category growth priorities and competitive positioning
Own revenue growth, margin improvement, attach rate, and supplier performance
Identify whitespace opportunities and new areas of investment
Drive Product & Experience Excellence
Define end-to-end Ground booking and servicing experience standards
Prioritize product enhancements across web, mobile, and assisted channels
Ensure Ground integrates seamlessly within broader trip flows
Align category UX with Marketplace-wide personalization and value frameworks
Partner Strategy & Commercial Alignment
Define partner strategy in collaboration with Global Business Partnerships
Drive alignment between commercial commitments and product delivery
Ensure supplier performance meets Marketplace objectives
Coordinate partner launches and commercial programs
Collaborate Across Marketplace
Work with Marketplace Value to align on optimization logic and value metrics
Partner with Platform & Engineering to translate category needs into scalable capabilities
Coordinate with Solutions and Commercial teams on go-to-market readiness
Align roadmap commitments with 180-day planning cycles
Translate Strategy into Measurable Outcomes
Establish clear success metrics and accountability structures
Convert category objectives into marketplace-level impact
Drive execution discipline and delivery predictability