Director, Marketing Technology
About The Position
The Director, Marketing Technology is a senior individual contributor who helps shape the Microsoft consumer eCommerce experience. The role provides strategic leadership for large-scale, complex initiatives across the shopping journey and leads high-visibility work that crosses teams and systems. It translates customer and business needs into clear direction and meaningful outcomes, connecting decisions across marketing, product, engineering, data, operations, privacy, security, and business teams. The role also serves as a mentor and force multiplier for the Marketing Technology team. It helps colleagues strengthen strategic thinking, navigate ambiguity, influence effectively, and evolve team practices as commerce capabilities advance. The position contributes the consumer eCommerce perspective to the evolution of commerce platforms and future-state capabilities.
Requirements
- Bachelor's degree in Business, Marketing, Communications, Finance, Engineering, or a related field and 10+ years of marketing operations, program management, project management, or related experience, or equivalent experience.
- Lead complex, cross-functional digital and eCommerce initiatives, influence senior stakeholders, align competing priorities, and drive meaningful business outcomes.
- Translate customer and business needs into strategy, including capability requirements, roadmaps, decision frameworks, and measurable outcomes.
- Bring consumer eCommerce and digital platform expertise, connecting customer experience, technology, data, content, operations, and business performance.
- Navigate complex transformation in partnership with engineering and business teams, addressing privacy, security, accessibility, and compliance considerations, while mentoring others and strengthening ways of working.
Responsibilities
- Provide strategic leadership for complex initiatives across the consumer shopping journey, connecting customer experience, business priorities, technology, and operations across organizational boundaries.
- Lead high-visibility strategic individual-contributor work in cross-cutting areas such as customer identity and foundational capabilities shaping the end-to-end commerce experience.
- Translate ambiguous customer and business opportunities into clear problem statements, strategic direction, decision criteria, success measures, and actionable paths forward.
- Influence senior stakeholders and cross-functional teams without relying on formal authority, using customer insight, data, sound judgment, clear tradeoffs, and executive communication to build alignment and momentum.
- Connect decisions across discovery, consideration, purchase, post-purchase, account, and service experiences so individual initiatives strengthen the broader consumer journey.
- Contribute the consumer eCommerce perspective to commerce platform evolution and future-state capabilities, connecting current priorities with future experiences and operating models.
- Establish practical decision frameworks, working agreements, stakeholder forums, and operating rhythms to move complex initiatives forward with clarity and consistency.
- Mentor and coach team members on strategic thinking, problem framing, stakeholder influence, decision quality, executive communication, and cross-functional leadership.
- Evolve team ways of working by sharing repeatable practices, raising the quality bar, and building skills and operating discipline.
- Keep risks, dependencies, tradeoffs, and recommendations visible to enable timely decisions and measurable customer and business outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
