Director, Marketing Technology and Transformation

Early Warning® • Chicago, IL

2d • $154,000 - $220,000 • Hybrid

About The Position

The Director of Marketing Technology and Transformation is part of Early Warning’s Marketing Operations team and leads improvements to Marketing’s processes and supporting technology across its portfolio of brands, including Zelle, Paze, and Certos. The role owns Marketing’s technology roadmap and works across Marketing and with Technology, Data, Legal, Risk, Compliance, Sales Operations, and other partners to identify high-priority problems, recommend solutions, and guide those solutions from concept through implementation and adoption.

This hands-on transformation leader finds opportunities to help Marketing work faster and more safely while increasing its impact. The Director takes a network-first approach to shared processes, platforms, automations, and responsible AI capabilities. The role ensures technology investments work together, address clear business needs, and can support multiple brands where appropriate. This includes deciding when to improve, integrate, build, buy, or retire technology, and when AI can increase Marketing’s capacity.

The position also leads process redesign, transformation measurement, AI and automation initiatives, and vendor relationships. It supports Early Warning’s ambition to become an AI-native company by enabling responsible, scalable AI use in Marketing while meeting security, privacy, legal, regulatory, and governance requirements.

The role follows a hybrid work model. The work takes place in a normal office environment and is primarily sedentary, with extensive computer use. The position is based in a listed pay location: Phoenix, Chicago, Washington, New York, or San Francisco. Candidates must be independently eligible to work in the United States; employment visa sponsorship is not available.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Typically 12 or more years of experience, or a demonstrated portfolio consistent with the experience required, in marketing technology, marketing automation, product management, solutions architecture, process improvement, or related disciplines.
• Demonstrated experience developing multi-year strategies, roadmaps, investment cases, and executive recommendations for complex technology or transformation portfolios.
• Proven ability to develop business cases, evaluate technology investments, manage vendors, and communicate recommendations to senior leaders.
• Demonstrated leadership of complex, cross-functional teams and enterprise transformation initiatives; ability to establish alignment across functions and drive decisions without relying solely on formal authority.
• Effective communication and presentation skills, including the ability to translate complex technology and transformation topics into clear business implications, investment choices, risks, and recommendations.
• Ability to perform the essential functions and physical requirements of the position, with or without reasonable accommodation.
• Eligibility to work in the United States for any employer at the date of hire; the position is not eligible for employment visa sponsorship.

Nice To Haves

• Experience modernizing marketing technology or operations in a regulated, high-control, or complex enterprise environment.
• Demonstrated use of generative AI, decision automation, or intelligent workflow tools to solve business-process problems.
• Product-management, process-improvement, change-management, architecture, or agile-delivery training or certification.

Responsibilities

• Own and maintain Marketing’s multi-year marketing technology roadmap across Zelle, Paze, Certos, and shared Marketing functions.
• Prioritize technology improvements using a network-first approach and considering business need, expected value, cost, risk, ease of use, and Marketing priorities.
• Recommend whether to improve existing tools, integrate systems, build capabilities, purchase technology, or retire tools.
• Develop business cases and funding recommendations for major technology investments, and present recommendations and tradeoffs to senior leaders.
• Work with Technology, Data, and Sales Operations to deliver platforms and solutions for CRM, brand health, and campaign attribution initiatives.
• Lead improvements to Marketing processes that materially affect speed, capacity, quality, cost, or risk.
• Map end-to-end processes, identify friction, and redesign workflows using automation, AI, reusable components, and self-service capabilities.
• Establish reusable processes, standards, platforms, and self-service capabilities across brands while accounting for legitimate business, regulatory, and customer requirements.
• Define transformation success measures and track adoption, capacity creation, cycle-time improvement, cost savings, risk reduction, and other business outcomes.
• Identify, prototype, and lead delivery of automations, AI-enabled workflows, integrations, and lightweight tools that improve speed, quality, or capacity.
• Partner with Legal, Risk, Technology, and enterprise AI teams to move solutions from discovery and minimum viable capability through testing, release, adoption, and iteration while meeting security, privacy, and governance requirements.
• Support Marketing’s contribution to Early Warning’s AI-native ambition by developing responsible, scalable AI enablement programs with internal and external partners and reusing enterprise capabilities and standards where possible.
• Serve as Marketing’s lead for marketing technology and process transformation with senior leaders and cross-functional partners.
• Identify and prioritize practical AI and automation uses that reduce manual work, improve quality, increase capacity, or improve decision-making; lead solutions from idea and testing through approval, implementation, adoption, and broader use.
• Help establish common approaches, tools, and training so marketers can use AI responsibly in everyday work.
• Manage key technology and vendor relationships, including evaluation, selection, performance, cost, and ongoing value.

Benefits

• Competitive medical plans (PPO/HDHP), dental insurance, and vision insurance.
• Company contributions to a Health Savings Account (HSA) or pre-tax flexible spending accounts for commuting, health, and dependent care expenses.
• 401(k) retirement plan with a 100% Company Safe Harbor Match on the first 6% deferred, immediately upon eligibility.
• Flexible Time Off for exempt employees and generous paid time off for non-exempt employees.
• 11 paid company holidays and one paid volunteer day.
• 12 weeks of paid parental leave.
• Maven Family Planning support for egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
• Eligibility for a discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director