Director, Market Strategy and Understanding - Syndicated

Ipsos•Toronto, ON

53d•$95,000 - $100,000•Hybrid

About The Position

In this role, you will be responsible for managing several Food & Beverage clients (e.g., CPG, Foodservice, Retailers, etc.) from two of the largest syndicated consumption tracking studies in Canada. You’ll uphold client servicing excellence, contribute to growing our business, as well as mentor and coach a small team of junior researchers.

Requirements

Strong client servicing skills
Knowledge of the Food & Beverage sector heavily desired
Confidence in a client-facing role, which includes running meetings independently in addition to presentation skills (both in-person and virtual)
Superior organizational skills, including ability to manage and delegate work effectively, attention to detail & demonstrated commitment to accuracy and completeness of information
Excellent written and verbal communication skills in addition to well-developed interpersonal and presentation skills are necessary
Strong PowerPoint and Excel skills
Experience with using hierarchical or multi-level databases heavily desired
Balance of attention to detail with view to bigger picture and overall objectives of each task
Ability to oversee multiple projects, including managing workload of direct reports
Strong team leadership skills with experience in mentoring and/or managing others - ability to coach, guide and support direct reports
Ability to think creatively about how to align the appropriate project resources, whether inside or outside of the immediate project team
Strong aptitude for research consulting with highly developed analytic skills
Ability to think strategically in terms of clients’ business, as well as opportunities for Ipsos to grow its business
Business development and commercial acumen mindset to upsell or drive incremental growth
Highly motivated, self-directed and possess a driven personality capable of working within tight deadlines
Minimum of 7 years of research experience; ideally at least 5 years on the supplier side

Nice To Haves

Knowledge of Infotools Harmoni a strong plus

Responsibilities

Oversee and support several syndicated Food & Beverage clients in Canada in terms of revenue maintenance/growth, analytical rigor and storytelling
Manage end-to-end reporting on a range of small to large analyses by understanding client preferences for reporting
Sets the vision with a structured plan/approach as to how report will focus on answering specific client objectives and supports junior team on executing vision
Review and provide feedback on draft reports, getting to near completion before final VP sign off
Independently write proposals, with a goal of growing our business and presence
Mentor and trains junior team members on best practices and career growth on an ongoing basis
Acts as primary account lead to multiple clients, overseeing more junior members. Handles more complex conversations/communications around project design, analysis, and unexpected challenges. Works to ensure business retention and uncover incremental revenue generation opportunities. Provides coaching and guidance to more junior team members on their own client interactions.
Use cross tabulation to sort and analyze data findings and results. Use large datasets and databases of related syndicated research data. Leads/co-leads final report writing elements, strategic client guidance and presentation of findings.
Act as manager to one or more Account Managers/Senior Account Managers. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).
Acts as strategic leader for project team and (in some cases) for client account team overall. Thinks through implications of actions, identifies opportunities and risks, and acts accordingly, balances providing what the client needs with the optimal outcome for Ipsos.