Director, Market Health and Wellness - Walmart

Walmart • Anderson, CA

12d • Onsite

About The Position

This role ensures the best patient experience by fostering a trusted healthcare environment with professional, knowledgeable, and capable healthcare providers and associates. It involves recruiting, attracting, and hiring healthcare professionals, delivering a consistent standard of care, creating trusted relationships with patients, and affording associates and managers time for continuing education. The position develops and implements service standards for the market by aligning company goals with patient needs and expectations, ensuring patient complaints and issues are successfully resolved, and assisting with patient service as needed. It also maintains and grows professional relationships with healthcare providers by creating the best place to practice, understanding the scope of professions and changes in healthcare, dedicating time to meet and discuss professionals' business, and being responsive to their needs. The role drives business and market growth in multiple facilities by assessing changing market needs and competitive market share, collaborating with the market management team, developing action plans to achieve sales and marketing goals and initiatives, and ensuring the effectiveness of merchandising, inventory, signing, and pricing programs. It drives financial performance by ensuring budgeted sales and profit are achieved and budgeted wages and other expenses are not exceeded, directing managers in controlling expenses and wages, ensuring expenses are indexed to sales, developing, reviewing, and monitoring plans to correct deficiencies in financial performance, and providing guidance and assistance to managers in analyzing economic trends and community needs to ensure the market budget meets future expectations. Ensures compliance with applicable state, federal, and local laws and company policies to ensure the safety and well-being of patients by analyzing and interpreting reports and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans to improve performance, providing training and guidance on the execution of company procedures and policies, and directing managers and associates regarding continued HIPAA compliance. Develops, maintains, and champions community outreach programs to promote the Company's image, gain business opportunities, and achieve strategic initiatives by supporting community-sponsored events, encouraging associates to participate in and support community activities, and incorporating good neighbor actions into business plans. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for, and implementing business strategies, plans, and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment, and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning, and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance, and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives, and supporting associate efforts in these areas. Respects the individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform. Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

• BA/BS degree and 4 years experience supervising managers who exercise independent judgment and make employment decisions OR BA/BS degree and 2 years Health and Wellness management experience OR 7 years experience supervising managers who exercise independent judgment and make employment decisions OR 5 or more years of Health and Wellness management experience.

Nice To Haves

• Facilities Planning
• Facility Maintenance
• Healthcare Retail
• Managing Fuel or Convenience Store
• Operations
• Pharmacy
• Retail Operations
• Masters: Business Administration

Responsibilities

• Ensures the best patient experience by fostering a trusted health care environment with professional knowledgeable and capable health care providers and associates recruiting attracting and hiring health care professionals delivering a consistent standard of care creating a trusted relationship with patients and affording associates and managers time for continuing education
• Develops and implements service standards for the market by aligning company goals with patient needs and expectations ensuring patient complaints and issues are successfully resolved and assisting with patient service as needed
• Maintains and grows professional relationships with health care providers by creating the best place to practice understanding the scope of the professions and changes in health care dedicating time to meet and discuss the professionals business and being responsive to the needs of health care professionals
• Drives business and market growth in multiple facilities by assessing changing market needs and competitive market share collaborating with market management team developing action plans to achieve sales and marketing goals and initiatives and ensuring the effectiveness of merchandising inventory signing and pricing programs
• Drives financial performance by ensuring that the markets budgeted sales and profit are achieved and budgeted wages and other expenses are not exceeded directing managers in controlling expenses and wages ensuring expenses are indexed to sales developing reviewing and monitoring plans to correct deficiencies in financial performance and providing guidance and assistance to managers in analyzing economic trends and community needs to ensure the market budget meets future expectations
• Ensures compliance with applicable state federal and local laws and company polices to ensure the safety and well being of patients by analyzing and interpreting reports and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing training and guidance on the execution of company procedures and polices and directing managers and associates regarding continued HIPAA compliance
• Develops maintains and champions community outreach programs to promote the Companys image gain business opportunities and achieve strategic initiatives by supporting community sponsored events encouraging Associates to participate in and support community activities and incorporating good neighbor actions into business plans
• Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementing business strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supporting resource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvement opportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruiting selecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new and existing talent
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices developing consequences for violations or noncompliance and supporting the Open Door Policy
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas
• Respects the individual: Builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
• Respects the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
• Respects the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
• Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Tuition, books, and fees are completely paid for by Walmart through Live Better U program

What This Job Offers

• Job Type: Full-time
• Career Level: Director