Director, Long Term Disability Risk

Lincoln Financial•Charlotte, NC

1d•Hybrid

About The Position

We are excited to bring on a Director of Long-Term Disability Risk (LTD) to join our Majors Organization within the Group Protection Claims team in a remote environment, unless near our Charlotte, NC or Omaha, NE offices as they would be hybrid (3 days in office). This position will provide leadership and direction to ensure group results for LTD Risk. You will oversee and ensure the fair, ethical, and timely management of complex claims, recertification claims, and LTD settlements. Within the Majors’ organization, we partner with some of the most respected clients in the industry, delivering solutions that set the standard for quality and innovation. Joining our team means working in a high-performance environment where your expertise makes a real impact. As a member of the Majors’ organization, you can expect to work with premier, highly referenceable clients, be part of a team recognized for best-in-class audit performance, contribute to exceptional customer and claimant satisfaction, and thrive in a culture that adapts to evolving expectations. Achievements include proven success on complex performance guarantees.

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
7+ Years of experience years in Claims that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)

Responsibilities

Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.
Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.
Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
Establishes and implements priorities, performance goals and objectives to ensure group results.
Directs and provides leadership to continually improve the capability and results.
Ensures that top talent is hired and retained.
Directs the processing and administration of all aspects of LTD complex claims ensuring accurate and timely claim management.
Develops and executes claim initiatives which have substantial impact on the success of claims handling, enhance the customer experience and successfully meet the annual business operating priorities.
Monitors and assesses trends in claims, identifies opportunities, and implements industry leading, best practices to enhance the customer experience and improve claim management effectiveness.
Monitors and implements claims policy and guidelines in compliance with claim objectives and insurance laws and regulations.
Develops, maintains and analyzes appropriate metrics and control mechanisms for claims including using data and analysis to improve business results by targeting opportunities and process improvements within claims.
Approves and makes complex claim management related financial decisions consistent with company guidelines.
Provides subject matter expertise and technical guidance to claim team members on claims adjudication.
Reviews and resolves complex escalated issues and concerns.
Ensures all LTD claims are eligible or ineligible for payment conform to quality, production standards and specifications.
Ensures claims processing is consistent with applicable policies, procedures and department guidelines.
Develops and maintains close customer ties, articulates customer needs, keeps priorities in focus with the desires and expectations of the customer.
Collaborates with internal and/or external stakeholders to ensure effective service delivery of more complex claims.
Ensures regular quality audits for claim team members work.
Ensures all settlement decisions are accurate and fair.
Develops, manages and oversees the budget for LTD