Long Term Disability Claims Advisor

Lincoln Financial•Charlotte, NC

1d•Remote

About The Position

We are excited to bring on a highly motivated Long-Term Disability (LTD) Advisor to our claims organization. As an LTD Advisor, you will manage a workload of Long-Term Disability claims independently in accordance with established procedures and guidelines. You will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training program to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment, then please read on!

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
1+ Years of long-term disability claims experience directly aligned with the specific responsibilities for this role. (Required)
Strong written and verbal communication skills.
Excellent organization skills with the ability to multi-task.

Responsibilities

Communicating with claimants, employers and various medical professionals through phone and e-mail to gather information regarding complex Long Term Disability Claims and state and federal benefits when applicable.
Collaborating with fellow case managers, nurse case managers, vocational case managers, and consulting physicians to make appropriate, ethical, and timely claim determinations.
Reviewing intricate medical records and effectively leveraging a variety of tools and resources to understand appropriate approval durations and future action planning throughout the life of the claim.
Providing exceptional customer service and proactively recognizing customer needs and areas of opportunity.