Regional Director, Long-Term Agreements

Mitsubishi Heavy Industries, Ltd.

1d•Onsite

About The Position

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to – making net zero a reality. This position is responsible for the overall operations leader for customers in their region with Long Term Agreements (LTSA / LTMA), reporting to the Service Operations Vice President. This role includes leading the service business to coordinate appropriate resources required to successfully implement the requirements of the agreements, and to coordinate fulfillment of all service related scopes at those sites and internal and external customer for all Mitsubishi Power Americas Inc. business units associated to LTSA services.

Requirements

Bachelor's degree (BSME, BSEE) from four-year college or university; or at least ten (10) years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database

Responsibilities

Support service operations VP in development of expense budgets, financial plans, and forecasts for the service operations region
Accountable for all PGS KPIs, profit and loss results and customer satisfaction for the assigned plant sites
Provide leadership for contracts financial reviews (monthly, quarterly, annually, etc) as required
Provide leadership to Program Managers (PM) and Service Program Managers (SPM) to ensure Long term programs are run efficiently to gain maximum financial performance while maintaining customer satisfaction
Lead PMs and SPMs in following best practices of Project Management methodologies
Provide leadership for plant, site, fleet risk identification and mitigations, working with PLM, engineering, service execution leadership to affect overall fleet reliability and availability, acting as the voice of the customer to influence parts stocking, upgrades, repair processes, on time delivery, quality, resource planning
Lead the hiring process for new LTSA PM and SPM
Maintain understanding of contracts and guide program managers, as required to achieve contract performance requirement
Monitor and understand contract requirements for new parts, repairs and field service
Guide and coordinate PM’s, SPM’s and internal support personnel to support outages at the customer’s plant site
Hold PMs and SPMs accountable in the integration efforts for all service scopes being executed by PGS at their plant sites
Make periodic visits to plant sites/ customers Main offices (as required) for the purpose of maintaining customer satisfaction/ resolving contract and technical issues / maintain relationship
Provide support and customer feedback in negotiations with potential new customers and renewal efforts for existing agreements
Business travel is a necessity for this position overnight air/land as per customers service needs
Perform other such duties as may be required
Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources
Support ISO 9001 compliance and initiatives
Participate in proactive team efforts to achieve departmental and company goals
Contribute to building a positive team spirit
Communicate effectively with subordinates and management at all levels
Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties
Maintain the highest degree of honesty and integrity at all times