Director Lending Operations

Compeer Financial•Rochester, AK

1d•Hybrid

About The Position

Compeer Financial is a member-owned cooperative serving agriculture and rural communities in Illinois, Minnesota, and Wisconsin. The Director Lending Operations provides leadership to the Client Service team, which delivers client service supporting the effective delivery of credit and financial products and services to current and prospective clients. The position directly and indirectly manages team members in assigned areas and helps establish policies, procedures, and guidelines that support strong client relationships and compliance with applicable regulations. The role communicates business expectations and goals, oversees team results and capacity, sets performance standards, and develops team leaders. It promotes a positive work environment, supports organizational strategy, and helps define the Client Service team’s strategic direction and services. The Director collaborates across the organization to maintain and improve loan systems, technology, policies, processes, and procedures; represents the team in resource and procedural decisions; follows up on audit items; and drives continuous process improvement. The position is hybrid, with occasional remote work and primary work from the Lakeville, Mankato, or Rochester, Minnesota, or Onalaska, Wisconsin, office. It is eligible for variable compensation and benefits. The listed base pay range is $105,700–$160,300 USD. Applicants must be authorized to work for any employer in the United States; Compeer is unable to sponsor or take over sponsorship of an employment visa.

Requirements

Bachelor’s degree in business administration, marketing, or a related field, or an equivalent combination of education and experience sufficient to perform the essential job functions.
Expert-level experience in lending, compliance, and underwriting in a financial institution.
Advanced-level leadership and management experience.
Knowledge of federal and Illinois, Minnesota, and Wisconsin laws, regulations, and compliance requirements specific to the financial industry.
Knowledge of farming operations and agriculture, and basic accounting principles and procedures.
Strategic and innovative approach.
Leadership ability to select, evaluate, engage, motivate, mentor, train, delegate to, reward, and lead remote team members.
Effective listening, written, and verbal communication skills, including the ability to communicate at all levels of the organization.
Ability to develop and maintain interpersonal relationships.
Problem-solving, decision-making, and organizational skills.
Computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.
Attention to detail and accuracy.
Flexibility and adaptability to changing situations.
Ability to multitask in a fast-paced environment.
Ability to work independently and collaboratively with other teams to achieve goals, grow business, and serve all aspects of client needs.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

Communicate business expectations and goals and be accountable for team results.
Help establish guidelines for consistent, timely, thorough, and responsive client service through in-person, on-farm as needed, telephone, and written interactions.
Select, develop, motivate, coach, evaluate, train, and reward department team leaders.
Promote a positive work environment that uses team members’ abilities to achieve organizational and team goals.
Assess talent, determine the division of responsibilities and team organization, and monitor work capacity.
Communicate performance standards and development plans and assess performance against standards.
Provide direct leadership to Client Service Team Leaders.
Visit local offices at least twice per year.
Organize and facilitate team meetings and calls.
Model Compeer’s vision, mission, and values, and support its strategic imperatives.
Assist leadership in defining the Client Service team’s strategic direction, goals, and client services.
Keep up with industry best practices and identify and execute practices that enhance the team’s value.
Collaborate with teams across the organization, Risk Management, Compliance, and Business Technology to develop, maintain, and improve loan systems, technology, policies, processes, and procedures.
Collaborate with supported team leaders to ensure consistent service quality.
Represent the Client Service team when resource allocations or procedural changes are needed.
Follow up on audit items and ensure corrective actions are addressed.
Drive continuous process improvement within the team.