AVP, Business Lending Operations

Dupaco•Cedar Rapids, IA

10d

About The Position

The AVP, Business Lending Operations leads Dupaco’s business lending operations, ensuring commercial lending relationships are supported with accuracy, efficiency, compliance, and exceptional member service. The role oversees daily departmental work and strategic priorities, develops and mentors employees, manages operational expenses, builds collaborative relationships, and contributes to the strategic direction of the business lending function. The position owns end-to-end business loan processing, including loan documentation, financial statement tracking, compliance reviews, and review of real estate and closing documentation. It partners with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to support effective loan processing, risk management, audits, and regulatory reviews. The role also owns the commercial processing member experience, oversees service-level agreements and knowledge management, and advances process and system improvements. It is expected to demonstrate Dupaco’s values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All, and Invest in You.

Requirements

At least 7 years of credit and/or lending experience.
Extensive knowledge of commercial loan processing and documentation gained through five or more years of related experience.
Ability to lead and solve problems effectively in a fast-paced environment.
Ability to maintain confidentiality and exercise discretion in credit union matters.
Self-starter with strong initiative, motivation, and accountability.
Excellent written, verbal, and interpersonal communication skills.
Ability to make sound business decisions and manage risk appropriately.
Knowledge of applicable financial regulations and compliance requirements.
Strong technology skills and proficiency with business systems.

Nice To Haves

Multi-lingual.

Responsibilities

Oversee the department’s daily work and create or execute strategic priorities and operational plans.
Supervise, coach, and develop employees to support engagement and effective job performance.
Budget, monitor, and approve operational expenses, including training and workforce expenses.
Create and maintain collaborative relationships through internal peer groups and focus groups, as well as industry and community organizations.
Monitor trends and insights from surveys and other employee and member feedback methods.
Demonstrate leadership skills, including initiative, change management, and project management.
Partner with Commercial Banking, Credit Administration, Compliance, Legal, and other stakeholders to support efficient loan processing, risk management, and member service outcomes.
Manage the end-to-end business loan processing function, including preparation and review of loan documentation; financial statement tracking; insurance, flood, HMDA, and tax delinquency reviews; and evaluation of real estate purchase agreements, construction loan documentation, title searches, title policies, and closing statements.
Own the member experience related to commercial processing, compliance, and portfolio management, including service-level agreements, knowledge management, policy and procedure feedback, and systems to improve member access.
Maintain compliance with applicable regulations, lending requirements, and internal policies, including Fair Lending, HMDA, Flood, FHLB, KYC, KYB, EDD, and Credit Policy requirements.
Partner with Compliance, Legal, Credit Administration, and leadership on audits and regulatory reviews.
Establish and monitor risk parameters that support the Credit Union’s mission and sound lending, portfolio, operational, and compliance risk management.
Contribute to departmental strategy and continuous improvement by developing and optimizing processes, establishing efficient request workflows, and creating member-centric service-level agreements.
Perform other duties as assigned.