AVP, Business Intelligence

Tower Federal Credit Union•Laurel, MD

5d•$133,056 - $166,320

About The Position

The Assistant Vice President of Business Intelligence is a key leadership role responsible for Tower Federal Credit Union’s data strategy, information assets, data governance, decision-support information, analytics, trend analysis, and leadership reporting. The role oversees enterprise reporting and analytics, member insights, market research, and data literacy, while advancing the organization’s data and analytics capabilities, including its enterprise data lakehouse. The AVP manages a team that analyzes complex internal and external data, identifies trends, and delivers actionable insights to stakeholders. The position combines mathematical, statistical, analytical, data-mining, financial-industry, and programming expertise to develop data-driven solutions to business challenges. The AVP partners with senior leaders and cross-functional teams to promote innovation, business growth, stronger member relationships, and a data-driven culture.

Requirements

Bachelor’s degree in a related area of study, evidence of continuing professional development in data analytics, and 6 years of relevant work experience; or at least 10 years of relevant experience in analytics and modeling environments in the financial or marketing industry; or an equivalent combination of education and experience.
Thorough knowledge of quantitative and qualitative research, statistical analysis and reporting, business intelligence, and analysis of large data sets.
Extensive demonstrated experience in quantitative and qualitative research, statistical analysis and reporting, business intelligence, or analysis of large data sets.
Knowledge of data science and predictive modeling.
Extensive experience with data warehouse and business intelligence tools.
Ability to present findings, conclusions, alternatives, and information clearly and concisely.
Strong interpersonal communication skills, including the ability to deliver complex information to large and diverse audiences.
Demonstrated experience mentoring employees and experience in project management.
Ability to communicate effectively orally and in writing.
Thorough knowledge of financial products and services.
Ability to create and modify word-processing and spreadsheet documents using formulas and data tools, including graphs, with Microsoft Word and Excel.
Ability to create clear, relevant graphs, charts, and presentations.
Ability to interpret statistical and other quantitative data related to market conditions, product penetration, and membership penetration.
Excellent public speaking and presentation skills.
Ability to read and interpret business periodicals, professional journals, and government regulations.
Ability to write speeches, business correspondence, and proposals for diverse audiences.
Ability to explain or provide instruction one-on-one, in person or over the phone.
Highly developed coaching skills for staff guidance and support.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to identify cause-and-effect relationships and evaluate risks and costs against potential returns.
Ability to work with minimal supervision, prioritize tasks, complete daily assignments, and organize workloads to accommodate competing deadlines.
Ability to arrive at work routinely and promptly.
Ability to work independently and in a team environment, receive and provide constructive feedback, and work productively and professionally under stress.
Ability to motivate and guide others, facilitate group and one-on-one discussions, and gain consensus.
Ability to maintain sensitive and confidential information and interact effectively and professionally with colleagues and managers.
Knowledge of and adherence to credit union policies and procedures and regulations related to the Bank Secrecy Act, USA PATRIOT Act, and OFAC.
Ability to lift up to 20 pounds, with or without assistance.
Ability to work the hours needed, which may extend beyond the defined work schedule when operating conditions dictate.
Red Corridor Access required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee development and implementation of data-driven strategies to drive business growth, enhance member value, and improve decision-making.
Collaborate with cross-functional teams to identify business needs and translate them into data requirements and strategic decision support.
Coordinate new data implementation efforts with other areas of the credit union to secure support and resources for business and financial objectives.
Design processes and develop procedures to overcome data barriers to projects and objectives.
Serve as a subject matter expert in data science, data visualization, data mining, and data transformation.
Manage the enterprise data governance program so data assets are trusted, governed, and available to meet internal, regulatory, compliance, and member demands.
Monitor data quality and troubleshoot anomalies and discrepancies to maintain data integrity.
Develop a data-driven culture through data literacy and training initiatives.
Lead analytics initiatives to improve revenue, enhance the member experience, or decrease costs.
Work with IT and Information Security to integrate disparate data sources across multiple database platforms.
Research, propose, and implement improvements to business intelligence infrastructure.
Manage, lead, mentor, and coach analysts, developing their skills, best practices, and data science knowledge.
Manage and administer business intelligence technology and vendors, including the Enterprise Data Warehouse.
Analyze market research, competitor data, and industry trends to understand competitive positioning and member needs and preferences.
Design and create processes and procedures, and recommend policies supporting new analytics initiatives.
Present findings and recommendations clearly and concisely to senior management, the board of directors, and other stakeholders.
Facilitate internal and external partnerships and collaborate with department leaders to coordinate research and data analyses.
Oversee the Business Intelligence budget.
Perform other duties as assigned.