Director Lending Operations
About The Position
Compeer Financial is seeking a Director Lending Operations to provide leadership to the Client Service team, which delivers client service supporting credit and financial products for current and prospective clients. The director directly and indirectly manages team members across assigned areas and helps establish policies, procedures, and guidelines that support strong client relationships and compliance with FCA regulations. The role oversees team performance, staffing, development, service standards, and continuous improvement. It supports the strategic direction of Client Service and collaborates across the organization, including with Risk Management, Compliance, and Business Technology, to maintain and improve lending systems, technology, policies, processes, and procedures. The position is hybrid, with occasional remote work and primary work from the Lakeville, Mankato, or Rochester, Minnesota, or Onalaska, Wisconsin, office.
Requirements
- Bachelor’s degree in business administration, marketing, or a related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Expert-level experience in lending, compliance, and underwriting in a financial institution.
- Advanced-level leadership and management experience.
- Knowledge of federal and Illinois, Minnesota, and Wisconsin laws, regulations, and compliance requirements specific to the financial industry.
- Knowledge of farming operations and agriculture, along with basic accounting principles and procedures.
- Strategic and innovative capabilities.
- Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward, and lead remote team members.
- Effective listening, written, and verbal communication skills, including the ability to communicate at all levels of the organization.
- Skill in developing and maintaining interpersonal relationships.
- Problem-solving, decision-making, and organizational skills.
- Computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.
- Attention to detail and accuracy.
- Flexibility and adaptability to changing situations.
- Ability to multitask in a fast-paced environment.
- Ability to work independently and collaboratively with other teams to achieve goals, grow business, and serve all aspects of client needs.
- Must be authorized to work for any employer in the United States; Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
- Communicate business expectations and goals and be accountable for team results.
- Establish and develop guidelines that support consistent, timely, thorough, and responsive client service through in-person interactions, on-farm service as needed, telephone communications, and written correspondence.
- Select, develop, motivate, coach, evaluate, train, and reward department team leaders.
- Promote a positive work environment that draws on team members’ talents to achieve organizational and team goals.
- Assess talent, determine the division of responsibilities and team organization, and monitor team capacity.
- Communicate performance standards and development plans, and assess performance against those standards.
- Provide direct leadership to Client Service Team Leaders and visit local offices at least twice per year.
- Organize and facilitate team meetings and calls.
- Model and champion the organization’s brand, vision, mission, and values, and support its strategic imperatives.
- Assist leadership in defining the Client Service team’s strategic direction, goals, and client services.
- Keep abreast of industry best practices and identify and implement effective practices that enhance the team’s value.
- Collaborate with team members, Risk Management, Compliance, and Business Technology to develop, maintain, and improve loan systems, technology, policies, processes, and procedures.
- Collaborate with supported team leaders to ensure consistent, high-quality service.
- Represent the Client Service team when resource allocations or procedural changes are needed.
- Follow up on audit items and ensure corrective actions are addressed.
- Drive continuous process improvement within the team.
Benefits
- Hybrid model with up to 50% work from home.
- Flexible schedules, including ample flexibility in the summer months.
- Up to 9% toward 401(k): a 3% fixed Compeer contribution plus up to a 6% match.
- Medical, dental, and vision coverage.
- HSA/FSA.
- Life and AD&D insurance.
- Short-term and long-term disability.
- Wellness program and EAP.
- Vacation, sick leave, holidays and floating holidays.
- Parental leave.
- Paid volunteer time off.
- Learning and development programs.
- Mentorship programs.
- Cross-functional committee opportunities, including the Inclusion Council and emerging professional groups.
- Professional membership and certification reimbursement.
- Variable compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Director
