Director, Director Learning & Knowledge Management
About The Position
The Director of Learning and Knowledge Management partners with the Senior Director, Global Training Strategy & Effectiveness, to design and execute the vision for a learning organization across global Operations. Reporting to the Senior Director, this leader translates the global training strategy and framework into integrated learning and knowledge management programs that strengthen workforce capability, enable knowledge sharing, and support compliance and operational excellence. The role works with global, regional, and local Operations leaders and cross-functional partners to deliver scalable, fit-for-purpose learning solutions, embed continuous learning into everyday work, and measure impact. The Senior Director retains accountability for the overall vision and strategic framework. The Director leads a global portfolio of learning and knowledge management initiatives, teams, resources, and external partners. The role supports learning and knowledge platforms and programs serving Manufacturing, Quality, Supply Chain, and other Operations priorities; develops governance and measurement practices; and drives adoption and continuous improvement in partnership with Operations, Human Resources, Quality, Technology, and other functions.
Requirements
- Bachelor’s degree required.
- 10+ years of substantial progressive experience in training, learning and development, knowledge management, or a related discipline in a regulated industry.
- Management experience leading teams and global or cross-regional initiatives.
- Deep, practical understanding of modern adult learning principles, digital, blended, and experiential learning methodologies, and operational excellence principles.
- Demonstrated success designing and delivering scalable learning programs and implementing knowledge capture, sharing, and reuse practices in a highly matrixed, multicultural environment.
- Strong knowledge of compliance, quality, and regulatory requirements across Operations functions and ability to incorporate them into learning programs and governance practices.
- Proven ability to build partnerships, lead through influence, and support organizational change across regions and cultures.
- Experience implementing governance structures and developing KPIs to measure and enhance learning effectiveness and knowledge management impact.
- Excellent communication, program planning, people leadership, and execution skills, including the ability to translate strategic direction into practical delivery plans and manage competing priorities.
Nice To Haves
- Advanced degree or professional certification in learning and development, knowledge management, organizational development, or a related discipline.
Responsibilities
- Partner with the Senior Director to shape priorities and translate the global vision and strategic framework into integrated Learning and Knowledge Management roadmaps and an executable portfolio aligned to strategic priorities and evolving business, workforce capability, and knowledge needs.
- Lead the design, prioritization, deployment, and continuous improvement of global Learning and Knowledge Management initiatives, ensuring alignment, scalability, consistency, and measurable business value.
- Lead implementation and optimization of high-impact learning programs and platforms supporting Manufacturing, Quality, Supply Chain, and other Operations priorities; manage milestones, risks, dependencies, resources, and stakeholder alignment, and escalate strategic decisions as appropriate.
- Lead development, delivery, and lifecycle management of role-based learning, capability-building, and onboarding solutions with subject matter experts and business leaders.
- Design and implement scalable Knowledge Management practices and solutions to capture, curate, maintain, share, and reuse critical knowledge, expertise, lessons learned, and best practices; enable communities of practice and knowledge transfer across functions, regions, and sites.
- Lead change and adoption strategies for major Learning and Knowledge Management transformations, including stakeholder alignment, change-impact assessment, communications, readiness, adoption, and sustainment, in partnership with Human Resources, Change Management, Quality, and Operations leaders.
- Support establishment of global learning and knowledge standards, governance, and operating practices, and lead implementation of agreed content ownership, lifecycle management, review, and compliance approaches.
- Partner with the Senior Director to shape digital learning and knowledge platform priorities and lead evaluation, implementation, adoption, and optimization of approved solutions with technology partners.
- Apply modern adult learning, digital, blended, and experiential methodologies to enable continuous learning, knowledge sharing, and operational excellence.
- Develop, manage, and continuously improve measurement frameworks and KPIs for the portfolio, assessing learning effectiveness, application, adoption, knowledge reuse, capability improvement, and business impact; provide insights and recommendations for global priorities and continuous improvement.
- Lead and develop Learning and Knowledge Management teams and manage resources, budgets, external partners, and vendors within the assigned portfolio.
- Build partnerships across Operations, Human Resources, Quality, Technology, and other functions to identify capability needs, support workforce development, and advance innovative Learning and Knowledge Management practices.
Benefits
- Paid time off, including vacation, holidays, and sick leave.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k).
- Eligible to participate in long-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
