Director, Law Enforcement & Critical Harms Operations

Roblox•San Mateo, CA

26d•$243,830 - $299,630•Hybrid

About The Position

Roblox is hiring a Director, Law Enforcement & Critical Harms Operations to lead three verticals within Safety Operations: Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support. The role oversees scaled review and processing of law enforcement requests for Roblox account records, investigations and mitigation of the highest-risk safety incidents, and operational responses to critical-harms reports and proactive reporting to law enforcement. The Director will manage and coach teams, deliver operational metrics such as service-level agreements and quality, coordinate cross-functional responses to safety incidents, communicate with leadership in real time, and drive post-incident root cause analyses. The role also works with law enforcement, Legal, Public Policy, Engineering, Product, Communications, and other internal teams to address emergencies, implement legal and regulatory requirements, improve investigations tooling, and advance safety practices. This is a full-time, hybrid role based at Roblox’s headquarters in San Mateo, California. The position reports to the Senior Director, Moderation, Intelligence & Law Enforcement Operations. It requires reviewing graphic, controversial, and offensive content in accordance with Roblox’s policies, as well as on-call support during weekends and holidays. Office-based employees are onsite Tuesday through Thursday, with optional presence on Monday and Friday unless otherwise noted.

Requirements

10+ years leading exceptional safety operations in law enforcement, intelligence, government, or trust and safety.
Deep familiarity with U.S. and non-U.S. law enforcement response frameworks, including the U.S. Stored Communications Act, CLOUD Act, emergency disclosures, and cross-border constraints.
Experience owning and successfully leading others in high-pressure, sensitive, and complex investigations.
Proven track record managing high-volume operational queues and building standard operating procedures, training programs, QA frameworks, and operational dashboards.
Subject-matter expertise in child safety laws, policies, and considerations.
Excellent communication, leadership, and stakeholder management skills.
Ability to navigate ambiguity, overcome obstacles, and concurrently manage multiple high-profile, time-sensitive initiatives in a dynamic environment.
Unwavering integrity, collegiality, and grit.
Willingness to review graphic, controversial, and offensive content in accordance with Roblox’s handling policies.
Availability for on-call support during weekends and holidays.

Responsibilities

Own the Law Enforcement Operations, Critical Harms Investigations & Incident Management, and Critical Harms Product Support verticals, including people management, coaching, and delivery against operational metrics such as SLA and quality.
Lead company responses to safety incidents by coordinating cross-functional stakeholders, providing real-time communications to leadership, and driving post-incident root cause analyses.
Understand and respond empathetically to law enforcement concerns, and codify and scale resulting learnings internally.
Partner with Legal, Public Policy, and other teams to implement new legal and regulatory requirements in operational workflows.
Partner with Engineering teams to scope, test, and launch enhanced internal compliance and investigations tooling.
Build internal relationships across Legal & Advocacy, Safety, Product, Communications, and other teams to address law enforcement emergencies, platform safety escalations, and comprehensive Roblox undertakings.
Develop deep subject-matter expertise in internal and external safety practices to identify, advocate for, and help implement strategic safety enhancements.