Bilingual (English & Spanish) Director, Janitorial Services

Comstock•Reston, VA

4d•Onsite

About The Position

The Bilingual (English & Spanish) Director, Janitorial Services will oversee all third-party porter services for ParkX Management. This role involves management of all salaried janitorial labor and direct involvement in day-to-day operations. Additionally, this individual will be expected to take lead on client communication, liaise with property management teams as needed, and assist with after-hours operational issues. This individual will also lead financial planning, budgeting, reporting, and policy development while supporting organizational goals through effective leadership and continuous improvement of janitorial and porter services. The position requires strong leadership, problem-solving, and communication skills.

Requirements

High School Diploma or Equivalent
Minimum of 7 years of janitorial services
Valid driver's license without major violations
Flexibility to work after hours and weekends for events
Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships
Strong problem-solving, time management and communication skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to continuously learn and develop
Exceptional oral and written communication, active listening, and organizational skills
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision
Strong budgeting & financial skills

Responsibilities

Provides leadership, direct management, and day-to-day oversight of the ParkX interior, exterior, and hotel teams, including salaried managers, hourly supervisors, contract labor, and other staff.
Manages, prepares, and leads his team to adhere to the annual janitorial budgets for assigned properties.
Assists with the preparation of budgets and materials for bids.
Ensures team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook.
Ensures that all sites have proper staffing levels to ensure cleanliness and operational standards are met.
Ensures compliance with all safety regulations and cleaning standards.
Exhibits a professional and courteous demeanor with all clients.
Assists management teams with special cleaning or maintenance requests as needed.
Helps with setup and breakdown for events or public gatherings when required.
Leads the ordering of cleaning supply inventory and ensures safe and proper use of cleaning chemicals.
Exhibits work hour flexibility, as assigned contracts include evening, overnight, and weekend labor.
Notifies management of any situation that may require their attention.
Completes incident forms when necessary and relays all information regarding facility concerns to upper management and client contacts.
Ensures that the janitorial team is following all cleaning schedules and checklists accurately.
Documents and reports any safety hazards, maintenance issues, or damage.
Maintains a safe, clean, and neat work environment by following standards and procedures.
Attends meetings that impact janitorial operations.
Fills in for front-line custodians during their absences.
Promptly addresses and resolves cleanliness concerns in a first-class manner that is consistent with guidelines established by the ParkX Management Executive Team.
Walks assigned properties daily and keeps a running list of maintenance and janitorial items.
Resolves concerns that are escalated to his/her attention by front-line associates, supervisors, and managers.
Sets up plans to maintain equipment through regular maintenance and preventative care.
Leads scheduling, payroll, deployment, supervision, training, and discipline of janitorial staff.
Is available for weekend and after-hours work, particularly during events or peak periods.
Performs other duties as assigned.
Outstanding mentoring, coaching, people and time management, and leadership skills
Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere
Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition
Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all
Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook
Ability to demonstrate flexibility in dealing with complex problems or organizational change
Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions
Ability to effectively present information and respond to questions from senior and executive level management