Director, IT Infrastructure Services (R6338)

Shield AI

17h•$190,000 - $340,000

About The Position

The Director of IT Infrastructure Services leads the strategy, engineering, delivery, and operational excellence of Shield AI’s core enterprise infrastructure services across Network Engineering, Cloud Platform Engineering, and Infrastructure Services. The role is accountable for the availability, performance, scalability, security, and cost efficiency of the global technology foundation supporting business operations, engineering, enterprise applications, and mission-critical services. The Director owns the operating model and technical roadmap for enterprise networking, cloud platforms, on-premises compute and storage, data center services, infrastructure automation, and cloud identity. The role establishes architecture standards, service-management practices, operational metrics, and investment priorities across hybrid infrastructure environments, while building and leading high-performing teams in a security-conscious, high-growth environment. The role has three direct-report organizations: Network Engineering, Cloud Platform Engineering, and IT Infrastructure Engineering.

Requirements

12+ years of progressive experience in enterprise IT infrastructure, cloud platforms, networking, systems engineering, or related technical disciplines.
5+ years of leadership experience managing managers and leading multifunctional infrastructure, cloud, and network engineering organizations.
Demonstrated experience developing and executing enterprise infrastructure strategies across hybrid cloud, network, data center, and core platform services.
Deep expertise in enterprise network architecture and operations, including routing, switching, WAN, VPN, firewalls, network segmentation, network access control, remote access, and network monitoring.
Strong experience designing, operating, and governing cloud platforms, including cloud architecture, identity, networking, provisioning, observability, cost management, resiliency, and operational controls.
Experience leading DevOps and infrastructure automation initiatives using infrastructure as code, configuration management, CI/CD pipelines, automated provisioning, and standardized platform services.
Strong background in on-premises infrastructure, including compute, storage, virtualization, backup and recovery, data center or colocation operations, and hardware lifecycle management.
Proven experience establishing service-management practices, including incident, problem, and change management; service-level objectives; operational dashboards; and root-cause analysis.
Experience implementing high-availability, business continuity, and disaster-recovery capabilities for critical technology platforms.
Demonstrated ability to partner effectively with Cybersecurity on identity, network security, cloud security, logging, vulnerability remediation, privileged access, and security architecture requirements.
Strong financial acumen and experience managing infrastructure budgets, cloud consumption, vendor contracts, telecommunications spend, licensing, and capital or operating expense planning.
Strong executive communication skills, including the ability to translate technical risks, tradeoffs, investment needs, and operational performance into clear business-oriented recommendations.
Experience participating in or leading high-severity incident response, executive escalation management, and post-incident improvement programs.

Nice To Haves

15+ years of progressive IT infrastructure experience, including 7+ years leading large-scale, multidisciplinary infrastructure organizations.
Experience building and scaling infrastructure services in a high-growth, geographically distributed, or rapidly evolving enterprise environment.
Experience supporting regulated, security-sensitive, or compliance-driven environments with rigorous requirements for access control, segmentation, auditability, resiliency, and secure operations.
Experience operating infrastructure within Microsoft Azure, AWS, or multi-cloud environments, including enterprise identity integration and cloud governance.
Experience with modern network architectures, including SD-WAN, zero-trust network access, secure remote access, network segmentation, SASE, and cloud-native networking.
Experience with infrastructure observability platforms, AIOps, capacity analytics, service health dashboards, and automated remediation.
Strong background in ITIL-based service management, operational maturity models, and KPI-driven continuous improvement.
Experience with merger, acquisition, office expansion, data-center migration, cloud migration, or enterprise-scale infrastructure modernization programs.
Relevant technical or leadership certifications, such as CISSP, CCNP/CCIE, JNCIP/JNCIE, AWS or Azure architecture certifications, ITIL, PMP, or equivalent experience.

Responsibilities

Develop and execute the multi-year IT infrastructure strategy and roadmap across enterprise networking, cloud platforms, on-premises infrastructure, data centers, cloud identity, and infrastructure automation.
Lead, mentor, and scale the Infrastructure Services leadership team.
Establish the service delivery model, including service ownership, operational standards, escalation paths, on-call expectations, service-level objectives, capacity planning, lifecycle management, and performance metrics.
Oversee Network Engineering across routing and switching, wired and wireless connectivity, WAN, SD-WAN, Internet connectivity, VPN, firewalls, network access control, segmentation, remote access, and network observability.
Ensure network services are highly available, secure, resilient, documented, and appropriate for corporate offices, data centers, remote users, cloud environments, and critical business applications.
Lead Cloud Platform Engineering across cloud architecture and management, cloud provisioning, infrastructure as code, DevOps enablement, cloud operations, identity and networking, monitoring, logging, resilience, and cost optimization.
Define and govern cloud standards for landing zones, account or subscription structures, identity and access controls, configuration, provisioning, tagging, backup, disaster recovery, logging, and policy enforcement.
Drive infrastructure automation across cloud and on-premises environments using infrastructure as code, configuration management, CI/CD, self-service provisioning, orchestration, and standardized runbooks.
Oversee on-premises compute, storage, virtualization, backup and recovery, hardware lifecycle management, data center operations, colocation services, and physical infrastructure planning.
Establish capacity, availability, resiliency, and disaster-recovery strategies for critical platforms, aligning recovery objectives and procedures with business and security requirements.
Partner with Cybersecurity to embed security-by-design and least-privilege principles in network, cloud, identity, and infrastructure architectures, including segmentation, privileged access, logging, vulnerability remediation, secure baselines, and incident readiness.
Partner with Enterprise Applications, Data, Engineering, End User Computing, Facilities, Finance, Procurement, and business stakeholders to align infrastructure capabilities with priorities, application requirements, growth plans, and site expansion needs.
Lead infrastructure incident management and executive communications for significant service disruptions, including restoration, root-cause analysis, corrective actions, and improvements to operational resilience.
Establish and monitor operational KPIs and executive reporting covering availability, performance, service health, capacity, delivery velocity, cloud spend, operational risk, security posture, and modernization progress.
Own infrastructure financial planning, including budgets, forecasts, vendor negotiations, licensing, cloud consumption, hardware refreshes, managed-service costs, and cost optimization.
Develop strategic relationships with cloud providers, telecommunications carriers, hardware and software vendors, managed service providers, and implementation partners to improve quality, reduce risk, and optimize total cost of ownership.
Define and maintain infrastructure architecture principles, technical standards, reference designs, documentation requirements, and lifecycle roadmaps.
Build a culture of accountability, continuous improvement, automation, documentation, operational rigor, and customer-focused service delivery across Infrastructure Services.