Director, Infrastructure Platform Services

Dexcom • Remote California, CA

3d • $190,100 - $316,800 • Remote

About The Position

The Director of Infrastructure Platform Services will build and lead a high-performing global platform engineering organization, delivering reliable, secure, and measurable infrastructure services through strong engineering leadership, operational discipline, and technical excellence. The position owns the strategy, design, execution, and operational management of Dexcom’s cloud, AI, network, systems, and core services platforms, delivered as a portfolio of services with defined SLAs and customer feedback mechanisms. The director is the single accountable owner for enterprise AI platform capability, platform reliability supporting commercial and manufacturing operations, engineering excellence, and systems stability.

The director will establish a unified vision and technology roadmap for infrastructure platforms and execute it across AMER, EMEA, and APAC. The role establishes global service ownership and maturity targets, evolves services based on customer feedback and performance metrics, and leads reliability engineering practices across platforms. It also consolidates enterprise AI platform ownership, drives automation and AI in platform operations, and strengthens identity and access management capabilities.

The organization has approximately 84 staff and matrixed global business services engineering resources, with four direct-report Senior Managers responsible for Cloud Platform Services; Systems and Network; Core Services and Identity; and GBS Infrastructure Platforms. The position reports to the VP of Information Technology, who reports to the CIO / SVP of IT. Travel is required 15–25% to locations including San Diego, Edinburgh, and Manila. The workplace is home office; employees living within commuting distance of a Dexcom site may have a hybrid option.

Requirements

• Bachelor’s or master’s degree in computer science/engineering, information technology, or a technical field, or equivalent work experience; the experience and education section typically requires a bachelor’s degree.
• 12+ years of experience in IT or engineering; the experience and education section states typically 15+ years of industry experience.
• 8+ years in a leadership role and 4+ years leading an infrastructure team or functional area; the experience and education section states 9+ years of successful management experience in a relevant industry.
• Deep, current technical knowledge across cloud platforms, networks, systems, and identity, with the ability to provide technical direction and challenge architecture and design decisions.
• Experience building or leading a systems reliability engineering practice, including service level objectives, error budgets, observability, and incident and problem management.
• Experience leading enterprise AI platform adoption and setting a coherent strategy and service model across Microsoft, Google, OpenAI, and Anthropic capabilities.
• Track record driving automation, including infrastructure as code, configuration management, and self-healing operations, to reduce toil and improve reliability.
• Ability to operate as a global platform owner and design service offerings with defined SLAs and customer feedback mechanisms.
• Strong management operating system and ability to structure demand into actionable service roadmaps and deliver results using Agile methodologies.
• Ability to operate in a matrixed environment and manage a global team with remote staff across AMER, EMEA, and APAC, communicating and collaborating effectively with a complex global customer base.
• Willingness to travel 15–25% to locations including San Diego, CA; Edinburgh, Scotland; and Manila, Philippines.

Nice To Haves

• Quick to adopt innovative technology.

Responsibilities

• Build and lead a high-performing global infrastructure platform engineering organization.
• Own the strategy, design, execution, and operational management of cloud, AI, network, systems, and core services platforms.
• Formulate a unified vision and establish and execute service and technology roadmaps with defined SLAs and measurable customer outcomes across AMER, EMEA, and APAC.
• Establish end-to-end global service ownership, define and achieve target service maturity levels, and evolve services through customer feedback, performance metrics, and service roadmaps.
• Lead systems reliability engineering across infrastructure platforms, defining service level objectives, error budgets, observability, and incident and problem management practices, and ensure platforms meet performance SLAs.
• Consolidate enterprise AI platform ownership under a single accountable model and coordinate capabilities across Microsoft Copilot and M365 AI, Google, and OpenAI.
• Drive automation and AI across infrastructure operations, including infrastructure as code, centralized and automated configuration management, and use of AI and agents to reduce manual toil and improve consistency.
• Resource and drive the identity and access management program, strengthening Microsoft 365 and Entra technical leadership and capacity to modernize and secure the identity stack.
• Assemble, lead, and develop engineering leaders; provide technical challenge and establish engineering excellence as the standard.
• Partner with the Director of Digital Workplace Services, Information Security, Applications, and IT Business Partners to deliver integrated solutions.
• Structure demand into actionable service roadmaps and deliver results using Agile methodologies.
• Manage and collaborate effectively with a matrixed global team and complex global customer base.

Benefits

• Full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Career development through in-house learning programs and/or qualified tuition reimbursement.
• A front row seat to life-changing CGM technology and the Dexcom Warriors community.
• Home-office workplace arrangement; a hybrid working environment may be available for employees living within commuting distance of a Dexcom site.
• Flex workplace option.

What This Job Offers

• Job Type: Full-time
• Career Level: Director