Director IT Asset Mgmt & Field Support

VITAS Healthcare•Miramar, FL

16h

About The Position

All duties and responsibilities are to be performed in accordance with VITAS Healthcare Corporation’s policies, procedures, guidelines, contractual commitments, and governmental regulations. This role defines a customer experience strategy to improve the IT culture throughout VITAS, develops processes for technology assessment, planning, acquisition, and installation for facility projects, and establishes career path options for the IT Support department. The position approves personnel actions, performs annual reviews, and reviews/recommends changes to policies and procedures. It also maintains financial and support stewardship of mobile services and devices, consults with department managers on system solutions, develops dashboards for program management, and administers vendor accounts. The Director develops and directs SWAT teams for IT issue remediation, facilitates discussions with program leadership, ensures strong relations with corporate departments, and oversees collaboration among IT Support members and other IT groups. Additionally, this role develops training for IT Support roles, oversees subject matter experts, and manages compliance for facility-related site changes. The position has oversight of the entire Asset Portfolio for VITAS IT, including all mobile devices and their support. It researches and evaluates new business and technical strategies, makes recommendations on cost-effective technical solutions, provides recommendations on project plans, and directs strategic initiatives to determine business impact. The Director also develops and oversees new processes and procedures for field and corporate file servers, develops standard site management logs and disaster contingency plans, approves and oversees disaster recovery procedure updates, and develops equipment deployment processes for corporate new hires. This position description does not state or imply that these are the only duties to be performed; employees will be required to perform any other job-related duties assigned by their supervisor or management.

Requirements

Minimum ten years of experience in IT, preferably in an Enterprise environment
At least 3 years’ management experience running an IT Support department.
Strong organization, time management and project management skills
Knowledge of various IT disciplines and the inter-relationship between them
Ability to express complex technical concepts effectively, both verbally and in writing
Excellent analytical and organizational skills are necessary for this position
Ability to work on various assignments simultaneously
Knowledge of policies and practices involved in the human resources function
Ability to manage staff in a positive and productive manner by motivating, developing, and managing employees as they work
Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment
Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions

Nice To Haves

Bachelor’s degree in computer science, engineering or related field from an accredited college or university or the international equivalent preferred.
Certification & Licensure: None required for this position.
Travel as required.

Responsibilities

Defines a customer experience strategy to improve the IT culture throughout VITAS.
Develops process and ensures compliance for technology assessment, planning, acquisition, and installation required for facility related projects.
Establishes career path options that will provide mentors, development of skills and on-the-job training to IT Support department to strengthen their current performance and prepare them for future advancement.
Approves personnel actions such as: hiring, performance evaluations, new hire requests, and terminations for IT Support members.
Performs annual reviews for direct reports and participates in reviews for other staff.
Reviews, approves, or provides recommendations on potential areas where existing policies and procedures require change, or where new ones need to be developed.
Maintains financial and support stewardship of the complex suite of mobile services and devices.
Consults with department managers to develop system solutions consistent with organizational objectives.
Develops dashboards for program management, and VPO’s on program related IT statistics, or other requested information.
Administers and maintains vendor account relations.
Develops and directs SWAT teams to promptly remediate IT related issues.
Facilitates discussions with program General Managers, VPO’s, SVPO’s, CCC VP for providing and receiving updates relevant to the program and region.
Ensures strong relations with corporate departments by focusing on support, IT needs and improvements in processes.
Develops and oversees collaboration among IT Support members and other IT groups.
Develops training for the IT Support roles.
Develops and oversees subject matter experts among IT Support team for all supported software and hardware to improve onboarding and continued training for new members and contractors.
Oversight of compliance of defined processes for facilities related site moves, additions, and expansions or changes (MAC’s).
Oversight of entire Asset Portfolio for VITAS IT. Including all mobile devices and mobile device support.
Researches and evaluates new business and technical strategies.
Makes recommendations to senior IT and/or VITAS personnel on the most cost-effective technical solutions during project design and implementation.
Provides recommendations on project plans for all new and changing projects.
Directs the strategic initiatives to determine business impact to the location staff and technology infrastructure.
Develops and oversee the new processes and procedures for field and corporate file servers.
Develops the standard site management logs and disaster contingency plans and process on how to maintain that these documents are correct and up to date.
Approves and oversees disaster recovery procedure updates as they relate to IT in field and corporate.
Develops equipment deployment process for corporate new hires to ensure equipment is available for employees first day.
Performs related duties as required.