Director of IT Field Support

Riverside Recruiting•Independence, OH

5d•Onsite

About The Position

The Director of IT Field Support will lead multiple dispersed teams and oversee the IT Field Support group. This role involves traveling to meet with managers and clients, proposing solutions to improve processes, and ensuring an optimal IT support experience throughout all locations. The Director will foster a culture of service excellence, accountability, and continuous improvement, while also overseeing performance management, professional development, and succession planning.

Requirements

Ability to travel
Vendor management
Director title or above
Charismatic leadership traits
Results oriented and goal driven
Managing multiple teams simultaneously
Ability to think independently and contribute
Self-motivated and collaborative team player
Ability to successfully multitask and prioritize
Highly organized with attention to detail
Ability to pass background checks

Responsibilities

Lead multiple dispersed teams
Oversee IT Field Support group
Travel to meet with managers / clients
Propose solutions to improve processes
Lead, coach, and mentor Field Support Managers
Develop KPIs for Managers to evaluate their teams
Build partnerships with vendors and hold them accountable
Ensure optimal IT support experience throughout all locations
Meet business timelines, establish and measure required SLAs
Ensure solutions meet requirements for security, portability, and performance
Foster a culture of service excellence, accountability, and continuous improvement
Oversee performance management, professional development, and succession planning