Director IT Applications - Patient Flow JC311200

American Addiction Centers • Charlotte, NC

9d • Hybrid

About The Position

This full-time position leads teams supporting a portfolio of solutions including Epic Grand Central, Transfer Center, Clinical Case Management, and Utilization Management. The role collaborates with customers on strategies to support overall patient movement and capacity goals. The Director is responsible for the planning, development, implementation, and operation of applications within their scope. This includes documenting and evaluating current systems, recommending and justifying improved systems, contributing to priorities for system implementation, staffing resources, and developing the conceptual design for each improved application. They ensure that applications are designed and interfaced to satisfy users, and that all information is maintained, accessible, and integrated for both providers and users. This role serves as the primary contact for operational leadership in the corresponding application area and is responsible for executing and reporting on all phases of system applications according to established time frames. Communication with various users, committees, and affiliates regarding system plans, designs, and project status is key. The Director consults with users to identify, evaluate, and formulate strategies for application improvements, and manages changes/enhancements ensuring proper analysis, testing, change management, and user input processes are followed. They also assist with managing hardware, software, and consultant contracts and service agreements, and establish and maintain vendor relationships. Additionally, this role oversees the development, execution, administration, and evaluation of information systems processes to support the organization's mission, vision, values, and strategic initiatives. Human resources responsibilities include interviewing, selection, promotions, staff development, performance evaluations, compensation changes, conflict resolution, corrective actions, terminations, and employee morale. The Director also develops and recommends operating and capital budgets and controls expenditures. A critical aspect of this role is understanding and adhering to the organization's Code of Ethical Conduct and ensuring compliance with applicable policies, regulations, and laws.

Requirements

• Bachelor's degree in information technology or related field
• 7 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment.
• Includes 3 years of management experience in project management and managing multi-discipline work teams.
• Demonstrated leadership skills and proven track record of managing/directing technical staff and financial resources through various system life cycle phases.
• Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills.
• Extensive knowledge of effective best practice in information systems operations, regulations, and guidelines.
• Skills and demonstrated experience in establishing excellent working relationships and strategic partnering with various teams.
• Strong communication skills and the ability to communicate effectively with all levels of employees.
• An understanding of health care delivery and health care dynamics within a large integrated health care system.

Responsibilities

• Responsible for the planning, development, implementation, and operation of applications within application scope which includes documenting and evaluating current systems, recommending, and justifying improved systems, contributing to priorities for system implementation, staffing resources, and developing the conceptual design for each improved application.
• Ensures that applications are designed and interfaced in a manner, which satisfies the users of the systems, and that all information is maintained, accessible, and integrated to satisfy both providers and users.
• Is the primary contact for operational leadership in the corresponding application area.
• Responsible for executing and providing the results and conclusions of all phases of system applications, as defined by the long-range systems plan and the conceptual design, are accomplished according to established time frames.
• Communicates accordingly with various users, committees, and affiliates related to system plans, designs, and project status.
• Consults with users to identity, evaluate and formulate strategies to deal with opportunities for improvement in applications.
• Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management and user input processes are followed.
• Assists with the management of hardware, software and/or consultant contracts and service agreements.
• Establishes and maintains vendor relationships.
• Oversees the development, execution, administration, and evaluation of information systems processes and mechanisms to support the mission, vision, values, and strategic initiatives.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director