Sr Director IT - Corporate Applications

Subway•Shelton, CT

About The Position

The Senior Director, Corporate Applications and Support is responsible for leading the end-to-end delivery, operations, and continuous improvement of corporate application platforms, application development, and end-user technology support. This role owns the intersection of application lifecycle management and user experience, ensuring Subway’s corporate workforce is supported by reliable, scalable, and well-governed technology solutions. Operating within the Technology organization, the Senior Director partners with Engineering, Architecture, Security, and business stakeholders to deliver and sustain corporate applications while driving a high-performing support and development function.

Requirements

Proven experience leading corporate or enterprise application portfolios supporting HR, Legal, and Finance functions
Demonstrated experience owning and managing an end-user technology support function
Hands-on experience with application development delivery — including governance, release management, and quality practices
Strong understanding of integrations, data dependencies, SaaS platforms, and enterprise application ecosystems
Experience with ITSM frameworks (ServiceNow or equivalent) for support operations
Ability to balance governance, scalability, speed, and user experience across competing priorities
Demonstrated people leadership across both technical and operational teams
Executive communication and presence — proven ability to translate complex technical topics for senior business audiences and influence at the leadership level
Demonstrated track record of delivering complex, multi-workstream technology programs on time and at scale
Bachelor’s degree required (Technology, Engineering, Business Systems, or related field)
10–15 years of progressive experience in enterprise or corporate applications, technology support, or application development leadership
5+ years of experience leading multi-functional technology teams, including application support and development
Demonstrated experience managing application portfolios supporting HR, Legal, and Finance functions in a complex, matrixed enterprise environment
Proven track record of delivering complex, cross-functional technology programs — on schedule, within budget, and at enterprise scale
Experience with SaaS lifecycle management and vendor governance required

Nice To Haves

MBA or advanced degree preferred

Responsibilities

Own the technology roadmap for corporate applications supporting HR, Legal, and Finance functions
Ensure applications align with enterprise architecture, integration, security, and data standards
Lead lifecycle management of corporate applications — including SaaS platforms, COTS systems, and custom solutions — across the HR, Legal, and Finance application portfolio
Drive modernization, consolidation, and rationalization of the corporate application landscape
Balance standardization, scalability, and flexibility to meet evolving business requirements across supported functions
Lead and govern application development capabilities, including in-house development and vendor-delivered solutions
Establish engineering standards, development practices, and delivery governance for application build efforts
Partner with Engineering, Integration Services, and Architecture teams to deliver high-quality, scalable applications
Oversee release management, quality assurance, and deployment processes for corporate applications
Ensure strong documentation, testing, and change management practices across all development work
Own the end-user support function for corporate applications, ensuring timely, high-quality resolution of issues
Define and manage SLAs, support tiers, and escalation paths to deliver a consistent user experience
Oversee helpdesk and application support operations, including staffing, tooling, and performance management
Drive continuous improvement in support efficiency, self-service capabilities, and user satisfaction
Manage incident, problem, and change management processes in alignment with ITSM frameworks
Serve as the technology owner and strategic partner to HR, Legal, and Finance business leaders
Translate business needs into solution designs, application roadmap priorities, and development capacity decisions
Communicate technology tradeoffs, risks, and delivery timelines with executive clarity — bridging technical complexity and business outcomes
Drive adoption, value realization, and user enablement across HR, Legal, and Finance application investments
Ensure corporate applications integrate cleanly with core platforms, APIs, and data services
Enforce data consistency, security, and system interoperability standards
Partner with Enterprise Architecture to align applications to the target-state architecture
Own vendor strategy for corporate application platforms, support tooling, and development partners
Lead platform evaluation, technical due diligence, and vendor performance management
Manage budgets, forecasting, and cost optimization efforts across the application and support portfolio
Establish governance for application changes, releases, and lifecycle decisions
Partner with Security, Risk, and Compliance teams to mitigate system and data risk
Maintain audit readiness and compliance posture across supported application platforms
Lead and develop a team spanning application managers, development leads, and support operations
Set clear expectations, delivery standards, and career development goals across the organization
Build a high-performance culture grounded in accountability, reliability, and continuous improvement
Define and track KPIs across application reliability, development velocity, support quality, and cost efficiency
Identify opportunities to simplify, consolidate, and modernize the corporate application ecosystem
Provide regular reporting and insights to executive technology leadership