Director, IT & AI Intelligent Systems

BBB National Programs Inc•Mclean, VA

5h•Hybrid

About The Position

BBB National Programs is a non-profit organization dedicated to enhancing consumer trust and providing dispute resolution services through over 20 independent industry self-regulation programs. With a history spanning over 50 years, the organization addresses industry issues, promotes fair competition, and improves consumer experiences. BBB National Programs continuously evolves its work in areas such as advertising, child-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging fields.

Requirements

7+ years of progressive experience in technology roles, with at least 2+ years focused on AI/ML implementation and deployment.
Demonstrated experience owning a technology or AI strategy/roadmap, including prioritizing initiatives, securing stakeholder buy-in, and reporting progress and ROI to senior leadership or executives.
Demonstrated experience designing and deploying AI or intelligent automation solutions in an enterprise or organizational setting.
Experience with LLM APIs, prompt engineering, and agentic AI frameworks (e.g., LangChain, AutoGen, or equivalent).
Experience integrating AI capabilities via APIs and managing data pipelines, vector databases, or RAG architecture.
Proven ability to manage vendor relationships, write technical requirements, and evaluate third-party deliverables.
Strong communication skills with the ability to translate technical concepts for non-technical executives and stakeholders.

Nice To Haves

Fortune 500 experience
Experience with low-code/no-code platforms (Decisions, Appian, OutSystems, or equivalent) in a governance or oversight capacity
Familiarity with AI governance frameworks, responsible AI principles, and emerging AI regulations
Experience building or managing AI products in consumer-facing or trust-sensitive contexts
AWS experience (e.g., AWS Certified Machine Learning – Specialty, AWS Solutions Architect)

Responsibilities

Execute the multi-year AI roadmap across BBB National Programs' ecosystem.
Identify, prioritize, and justify AI use cases in collaboration with leadership.
Present AI strategy, progress, and ROI to the CIO.
Stay current on AI/ML advancements.
Design and deploy agentic workflows, LLM integrations, and intelligent automation pipelines using AWS Bedrock, Step Functions, Lambda, and connected APIs.
Integrate AI capabilities with the Decisions low-code platform and existing systems via API orchestration.
Build and manage retrieval-augmented generation (RAG) pipelines, vector databases, and prompt engineering frameworks.
Evaluate and select AI tools, models, and platforms appropriate to each use case (build vs. buy vs. configure).
Connect Power BI to the AI/ML estate to enable natural-language querying, automated insight generation, and predictive visuals.
Serve as the primary relationship owner and technical point of contact with the Decisions platform vendor.
Define technical requirements, acceptance criteria, and delivery standards for all outsourced Decisions development work.
Manage vendor SLAs, sprint reviews, and escalation processes to ensure quality and alignment with BBB objectives.
Maintain institutional knowledge of all Decisions-based workflows, configurations, and integrations.
Ensure cost-effective, secure, and scalable use of cloud AI resources in alignment with AWS best practices.
Collaborate with IT and security teams on access controls, data governance, and compliance within the AWS environment.
Build AI literacy across business units through training, workshops, and accessible documentation.
Partner with leaders to embed AI tools into day-to-day workflows.
Champion adoption of AI-powered capabilities and manage organizational change effectively.