Intelligent Transportation Systems Manager

MV Transportation•Portland, OR

20h

About The Position

MV Transportation is seeking an Intelligent Transportation Systems (ITS) Manager for proposed business. The role requires a self-starter who is highly motivated and able to work in a fast-paced transit environment. The manager handles technology issues related to transit operations and supports corporate infrastructure. The position provides direction for Trapeze software and desktop, server, and network support for client operations according to Service Level Agreements. Support includes desktop and server repair, network maintenance, helpdesk tickets, disaster recovery, and other assigned projects. The manager also supports telephone systems and communications lines, local transit technologies such as Mobile Data Terminals and in-vehicle tablets, and the Trapeze reservation software platform. The manager oversees local division servers, including domain controller, file, application, and MS SQL Server database systems. The role includes working with client agencies and their IT departments, managing complex IT projects, IT employees, and outside vendors, developing strategic IT operations and investment plans, controlling costs, and ensuring that IT operations and software development documentation is maintained.

Requirements

Highly proficient with Trapeze transit software.
Proficiency with Active Directory, relational databases (preferably MS SQL Server), and networking.
Proficiency with the company's major IT systems, services, and technology frameworks, such as cloud computing, server virtualization, and application delivery controllers.
Thorough understanding of computer, server, network, printer, and peripheral hardware.
Experience supporting Windows 7 and 10, Windows Server 2012 and 2016, and Microsoft Office applications.

Nice To Haves

Excellent communication and decision-making skills.
Experience with desktop, server, and network management tools.
Experience with Cisco switches and routers.
Experience with bus operations technology.
Familiarity with backup and disaster recovery.

Responsibilities

Provide Trapeze software direction and desktop, server, and network support for client operations according to Service Level Agreements.
Perform or coordinate desktop and server repair, network maintenance, helpdesk ticket resolution, disaster recovery, and other assigned projects.
Support analog, digital, or VoIP telephone systems, T-1, fax, and DSL lines.
Support local transit technologies, including Mobile Data Terminals (MDT), in-vehicle tablets, and the Trapeze reservation software platform.
Manage local division servers, including domain controller, file, application, and database (MS SQL Server) systems.
Meet and interact with client agencies, providing reports and updates for the local divisional office.
Work closely with the client's IT department.
Manage complex IT projects, IT employees, and outside vendors.
Develop strategic operations and investment plans that weigh costs, benefits, opportunities, and risks of IT investment approaches.
Control and minimize costs.
Ensure suitable documentation exists and is maintained for IT operations and software development.