Director, Issue Validation Quality Control (QC)
About The Position
The Director, Issue Validation Quality Control (QC), will lead a team of audit professionals responsible for risk-based quality control reviews and independent challenge of IAG’s issue validation activities. The role oversees and performs independent assessments of IAG validation procedures, supporting evidence, and testing effectiveness to confirm well-supported issue closure conclusions in accordance with IAG’s Charter, Policies & Procedures (P&P), Institute of Internal Auditors (IIA) Standards, and applicable regulatory expectations. Through targeted reviews, identification of emerging trends, and continuous improvement initiatives, the role strengthens IAG validation practices and advances the aspiration to be a world-class audit function. The role leads, coaches, and develops issue validation QC colleagues; partners with Issue Management, audit teams, Audit Methodology, and Professional Development; and provides reporting to senior management and relevant governance committees. It also supports assessments and regulatory examinations involving issue validation practices.
Requirements
- 7+ years of experience in internal audit, issue management, issue validation, risk management, assurance advisory, or public accounting.
- Bachelor’s degree or advanced degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.
- Internal Audit, Assurance, Risk, or Accounting professional certification (CIA, CPA, CISA, CRCM, or equivalent).
- Direct experience evaluating and validating corrective action implementation, issue remediation evidence, validation testing, and the quality of issue closure conclusions.
- Strong knowledge of IIA standards and regulatory and financial industry guidance relevant to Internal Audit, issue management, and remediation validation.
- Excellent written and oral communication skills, including the ability to articulate constructive challenge and present findings compellingly to senior stakeholders.
- Strong project management skills.
- Strong analytical and problem-solving skills, including assessing evidence sufficiency, identifying root causes and trends, and translating QC results into practical recommendations for improvement.
- Demonstrated people leadership experience and ability to coach, develop, and lead teams while maintaining independent, risk-based judgment.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience in financial services, banking, or capital markets.
Responsibilities
- Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program, establishing a risk-based approach to assessing the rigor, consistency, and completeness of IAG issue validation activities.
- Design, oversee, and perform independent quality control reviews of issue validation work, including validation plans, testing procedures, supporting evidence, documented conclusions, closure recommendations, and operational execution.
- Determine whether IAG validation procedures address underlying risks and root causes, corrective action commitments, remediation sustainability, and the effectiveness of controls implemented to mitigate issue-related risks.
- Challenge insufficient validation evidence, unsupported conclusions, inadequate validation testing, and inappropriate issue closure conclusions; oversee timely resolution and escalation of QC observations.
- Establish and maintain Issue Validation QC methodology, review criteria, sampling approaches, documentation expectations, and performance measures aligned with IAG standards and applicable regulatory expectations.
- Analyze QC results to identify recurring validation deficiencies, root causes, and opportunities to improve issue validation execution and the reliability of issue closure conclusions.
- Partner with Issue Management, audit teams, Audit Methodology, and Professional Development to clarify validation requirements, provide feedback, and develop targeted guidance and training based on QC results.
- Provide clear, actionable reporting to senior management and relevant governance committees on QC coverage, outcomes, trends, exceptions, remediation progress, and areas requiring management attention.
- Support internal and external assessments and regulatory examinations involving issue validation practices, including evidence preparation, readiness activities, and presentation of QC processes and results as needed.
- Monitor industry practices, IIA standards, and relevant regulatory guidance to identify enhancements to the Issue Validation QC framework.
- Support and participate in cross-functional initiatives within Professional Practices and IAG to strengthen issue governance, validation discipline, and sustainable remediation.
- Lead, coach, and develop issue validation QC colleagues, promoting sound judgment, effective challenge, consistent execution, and a culture of accountability.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
