Director, Integration Management

NFP•New York, NY

17h•Hybrid

About The Position

As part of the team that integrates newly acquired firms into NFP, the Implementation Manager will be responsible for overall operating platform deployment and act as the primary point of contact for all conversion-related activities, issues, risks and outstanding questions.

Requirements

Full life cycle software implementation (scope control, budgeting, estimating and resource management)
Ability to propose creative operational solutions to challenging problems and communicate business concepts and specifications clearly and efficiently
Ability to work with a variety of customers from different areas of the business in large and small groups.
Adaptable to various work settings and able to serve in an advisory/leadership role
Strong personal initiative and ability to execute with minimal oversight
Experience wearing many hats while working in a dynamic environment
Ability to drive projects, establish priorities and meet critical deadlines
Attention to detail, professional presentation skills and ability to work with complex projects
5+ years of experience in management or technology consulting or other relevant project management experience
Bachelor's degree

Nice To Haves

Insurance and/or brokerage experience
Agency management system implementation
PMP Certification

Responsibilities

Manage deployment plan and plan resources (i.e. project management) – including when to engage with cross-program work streams to complete tasks
Actively engage with the Integration and Operations Lead and provide status reporting as required
Work with business to identify, connect with, and manage local end-user key stakeholders and address their needs, concerns and questions
Manage steering committee meetings and conversion communications with key corporate and end-user stakeholders
Own the end-to-end implementation lifecycle. This includes building detailed project schedules, tracking milestones, managing risks, and ensuring the project launches on time.
Liaise with corporate governance entities for operational and procedural review and decisions
Escalate risks and issues through defined governance processes and manage to resolution
Integrate with other platform system teams to ensure that end-users in their deployment are ready for conversion