Director, Integrated Workforce Solutions

Carrier•CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, FL

1d•$174,500 - $348,500

About The Position

As the Director, Integrated Workforce Solutions, you will sit at the intersection of HR, Digital Technology, Product Management, and AI. You will act as a strategic technology leader responsible for architecting and scaling next-generation workforce capabilities. In this role, you will lead workforce product strategy, design end-to-end AI and enterprise solutions, and align platform investments across Workday, ServiceNow, and Microsoft to measurable business outcomes and elevated employee experiences.

Requirements

Bachelor’s degree in Information Systems, Computer Science, HR, Business, or a related field (or equivalent practical experience).
10+ years of progressive experience in HR/Workforce Tech, Enterprise Applications, Product Management, or Solution Architecture.
5+ years of leadership experience managing high-performing teams, complex product portfolios, or enterprise-wide digital transformation programs.

Nice To Haves

Strategic architectural knowledge across Workday (Core HCM/Integrations), ServiceNow (HRSD/Case Management), and the Microsoft Enterprise Ecosystem (M365, Copilot, Power Platform, Azure AI).
Demonstrated success architecting and scaling AI-enabled workforce tools, automated orchestrations, and productivity-enhancing solutions.
Proven ability to lead cross-functional initiatives in complex corporate environments, construct high-level business cases, and build strong enterprise partnerships.

Responsibilities

Design and scale end-to-end enterprise workforce architecture across Workday, ServiceNow, Microsoft, and emerging AI platforms.
Lead the evaluation, piloting, and implementation of agentic AI, automation (Power Platform, Azure AI, Copilot), and intelligent workflows to modernize employee and manager experiences.
Define workforce product visions, multi-year roadmaps, and value-realization metrics focused on business outcomes rather than just tech delivery.
Develop robust business cases for technology investments and track ROI metrics/KPIs to ensure maximum business impact and platform adoption.
Serve as a trusted advisor to HR, IT, and business executives, translating complex technical strategies into clear business language and driving alignment across matrixed teams.