Director, Information Technology - Database Security

USAA•San Antonio, TX

2d•$143,320 - $273,930•Hybrid

About The Position

USAA is hiring a Director, Information Technology to lead the Database Security team within its Technology Infrastructure and Operations department. The role is responsible for the full lifecycle of database account management—including provisioning, rotation, and retirement—while maintaining security and data-governance compliance in the highly regulated financial services industry. The director plans and organizes IT service activities, provides technical leadership across the planning, design, development, testing, implementation, and maintenance of business solutions, and advises on technical solutions and emerging technologies. The role leads change management, process-improvement, and technical-support initiatives; contributes to strategic direction; and advises senior management. This position is based in San Antonio, Texas, or Plano, Texas. It requires working in the office four days per week. Relocation assistance is not available.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of experience in a technology function in a software development/engineering or infrastructure environment.
Three years of direct team-lead or management experience overseeing IT professionals.
Experience overseeing the technology lifecycle from requirements analysis and feasibility estimates through design, coding, documentation, testing, implementation, and support.
Technical knowledge and understanding of domains within Infrastructure Services, Data, or Application Development.
Experience conducting cost-benefit analyses and using results to drive technology-support solutions.
Thought leadership in explaining technology-support functions through concise storytelling and presentations of complex technical details.
Experience managing multiple responsibilities in high-pressure environments and resolving problems early to avoid cost and time impacts.
Experience driving a culture of quality and personal accountability in technology-support teams.
Experience in vendor contract management and managing distributed development teams and resources.
Financial acumen involving budgets, forecasting, and budget execution for applicable technology-support functions.
Advanced facilitation, collaboration, and consensus-building skills, including presenting to cross-functional teams and senior or executive leaders.
Experience inspiring and leading teams and defining vision, strategy, and organizational change.
Ability to explain complex technology decisions to technical and nontechnical audiences at all organizational levels.
Ability to influence change at both executive and team levels.
Understanding of relevant industry frameworks such as COBIT, ITIL, or SAFe.
Understanding of legislative and regulatory compliance requirements.

Nice To Haves

Experience leading technical teams in technology infrastructure and/or information security.
Experience supporting multiple database technologies, such as Oracle, IBM Distributed DB2, SQL Server, Yugabyte, Snowflake, Cassandra, and AWS cloud-native databases.
Deep understanding of database security processes and technologies.
Experience automating technology infrastructure operations.
Experience operating IT infrastructure in a highly regulated industry, such as financial services.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Develop, maintain, test, and monitor internal preventative and detective controls to manage risk.
Build and oversee teams, including recruiting, employee development and retention, coaching, performance management, and other managerial activities.
Establish documentation standards and quality-assurance methodologies for technology support functions and ensure teams follow them.
Identify, research, and analyze end-to-end business, process, and technology-support opportunities.
Develop and oversee metrics for technology-support capabilities and processes, including KPIs and KRIs.
Create a multi-year plan to operationalize technology-support strategy, including milestones, deliverables, and realization targets.
Oversee departmental budgets and forecasts for applicable technology-support functions.
Oversee availability management of technology solutions and domains using effective change and incident-management practices.
Work across functional areas and influence business strategy to make effective use of current and future technology-support functions.
Monitor industry trends and the direction of relevant technology-support capabilities, ensuring the technology environment can adapt quickly.
Build relationships with IT and business leaders, understand business needs, act as a trusted advisor, and deliver cost-effective technology-support services.
Participate in third-party vendor strategy and oversee vendor activity to support technology objectives, including service agreements, staff augmentation, and technology contracts where applicable.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Direct, plan, and organize IT service activities and provide technical leadership for business solutions.
Lead change-management, process-improvement, and technical-support initiatives across departments and within the assigned unit.
Contribute to and execute short- and long-term strategic direction, and advise senior management to support decision-making.