Director II- Patient Access

Conifer Health Solutions•San Antonio, TX

About The Position

Manage the daily operations of a Patient Access department, implementing process improvements and ensuring the safe, timely, and accurate movement of patients through the Patient Access flow. The role is responsible for meeting Conifer and client goals, managing budgets and staffing, developing action plans, and addressing issues that impede performance. It requires a broad understanding of Patient Access technology, processes, and regulations, as well as effective collaboration with internal teams and clients. The position has supervisory responsibility for Patient Access managers or supervisors, with indirect oversight of Patient Access representatives and schedulers. Scope varies according to hospital size, volume, and payor mix, and may involve facilities with 300 or more beds, eight or more points of entry, or two to three mid-sized hospitals or multisite operations, with $200 million or more in net patient revenue. Approximately 25% travel may be required. The work environment includes office and hospital settings.

Requirements

Excellent interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Ability to manage a budget.
Proficiency in regulatory requirements.
Thorough knowledge of insurance.
Ability to delegate successfully.
Three to five years of management experience in a revenue cycle, business services, or acute health care environment is preferred.
Extensive knowledge of Patient Access is desired.
Ability to work in a sitting position, use a computer, and answer a telephone.
Ability to travel and walk through hospital-based departments across broad campus settings, including Emergency Department environments.
Required vaccinations and screenings must be obtained and confirmed before employment, as applicable and permitted by law.

Nice To Haves

Bachelor’s degree preferred.
Certified Healthcare Access Manager (CHAM) certification preferred.
Three to five years of management experience in a revenue cycle, business services, or acute health care environment preferred.
Extensive knowledge of Patient Access desired.

Responsibilities

Implement process improvement initiatives to achieve Conifer and client goals, monitor metrics, and identify opportunities collaboratively.
Develop and implement action plans as needed.
Manage budgets and costs.
Understand and communicate all aspects of Patient Access, including technology, processes, and regulations.
Manage staffing activities, including identifying needs, selecting staff, wage and salary activities, orientation, and training.
Mentor and develop supervisors and promote staff engagement and commitment to organizational strategy, mission, and goals.
Communicate proactively with the direct supervisor to support personal growth in knowledge and skills.
Work with Client Services to address client needs, concerns, and requests without negatively affecting established efficiencies or operational flows.
Communicate proactively and address issues that impede performance, including technology and process issues.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.