Director - IDD Programs

Hope Services•Mountain View, CA

About The Position

Hope Services seeks a Director of IDD Programs to act as HOPE’s lead executive in local communities and establish an interface between community life and HOPE programs. The Director develops community partnerships and connections and oversees service and fiscal operations in the local region, ensuring program quality and fiscal viability. The role directs local development and implementation of services and operations, leads the design of new business and service models, and champions quality improvement. It also includes community engagement, partnership development, staff supervision and development, strategic planning, service innovation, financial management, regulatory and contractual compliance, fundraising support, contract management, funder relations, and organizational governance representation. The Director participates in professional development and advocacy and serves as a mandated reporter in cases of suspected abuse. The position is based in an enclosed office environment and involves sitting, computer use, periods of intense concentration, telephone use, paperwork, meetings, and travel to work sites throughout three counties. There may be some exposure to outdoor weather conditions.

Requirements

A Master’s degree in a related field plus 5–7 years of administrative experience working with people with disabilities in a rehabilitation environment is preferred; an equivalent combination of experience and education may be considered.
Proficiency in MS Word, Excel, and PowerPoint.
Knowledge of community outreach and education.
Ability to interact effectively with diverse groups.
Excellent written communication skills.
Ability to analyze data and produce reports.

Responsibilities

Direct the development and local implementation of services and operations.
Lead the design of new business and service models within the region.
Champion quality improvement efforts across divisional services.
Establish and maintain partnerships with local colleges, chambers of commerce, legislators, and service clubs.
Build family and community partnerships through consistent communication and engagement.
Represent HOPE at public forums and community events to increase visibility and support.
Supervise and support Program Managers to ensure effective program delivery.
Lead staff development through training, mentorship, and performance evaluation.
Promote learning, collaboration, and continuous improvement.
Participate in agency-wide planning to develop programs aligned with long-term consumer goals.
Evaluate community needs and funding agency priorities regularly.
Recommend and implement strategies to improve and expand services.
Develop, manage, and oversee district financial plans and budgets.
Monitor and forecast financial performance and promote fiscal responsibility and sustainability.
Identify and mitigate financial risks through proactive planning.
Ensure district programs and operations comply with regulatory and contractual requirements.
Promote a safe, compliant, and high-performing work environment.
Maintain high standards in service delivery and workplace safety.
Collaborate with the Development/Foundation team to grow donor bases and fundraising initiatives.
Oversee and participate in community outreach and public relations supporting development goals.
Negotiate new contracts and services with funders and stakeholders.
Build and maintain relationships with regulatory agencies and funding organizations.
Attend Board of Directors and assigned sub-committee meetings, providing staff support and reporting as needed.
Provide insight and recommendations to support organizational governance and policymaking.
Participate in industry conferences, seminars, and professional development opportunities.
Act as a mandated reporter in cases of suspected abuse, in accordance with relevant laws and organizational policies.
Perform additional tasks as assigned to support program and organizational efficiency.