Director - IDD Programs

Hope Services•Mountain View, CA

About The Position

The Director - IDD Programs acts as HOPE’s lead executive in local communities, connecting community life with HOPE programs and developing community partnerships. The role oversees service and fiscal operations in a local region and is accountable for program quality and fiscal viability. The Director leads local service and operational implementation, develops new business and service models, and champions quality improvement. The position supervises and develops Program Managers and staff; builds family, community, funder, and agency partnerships; and represents HOPE at public events and forums. It also contributes to agency-wide strategic planning, assesses community needs and funding priorities, and recommends service improvements and expansion. Responsibilities include district budget and financial oversight, regulatory and contractual compliance, fundraising and community outreach, contract negotiation and funder relations, and support for Board of Directors and committee meetings. The Director participates in professional development and advocacy and serves as a mandated reporter of suspected abuse. The role is based in an enclosed office environment and includes meetings and travel to worksites across three counties, with some exposure to outdoor weather.

Requirements

A master’s degree in a related field plus 5–7 years of administrative experience working with people with disabilities in a rehabilitation environment is preferred; an equivalent combination of experience and education may be considered.
Proficiency in MS Word, Excel, and PowerPoint.
Knowledge of community outreach and education.
Ability to interact effectively with diverse groups.
Excellent written communication skills.
Ability to analyze data and produce reports.
Ability to lead and manage change.

Nice To Haves

A master’s degree in a related field and 5–7 years of administrative experience working with people with disabilities in a rehabilitation environment are preferred.

Responsibilities

Direct the development and local implementation of services and operations.
Lead the design of new business and service models within the region.
Champion quality improvement across divisional services.
Establish and maintain partnerships with local colleges, chambers of commerce, legislators, and service clubs.
Build family and community partnerships through ongoing communication and engagement.
Represent HOPE at public forums and community events.
Supervise and support Program Managers to ensure effective program delivery.
Lead staff development through training, mentorship, and performance evaluation.
Promote learning, collaboration, and continuous improvement.
Participate in agency-wide planning to develop programs aligned with long-term consumer goals.
Evaluate community needs and funding agency priorities.
Recommend and implement strategies for service improvement and expansion.
Develop, manage, and oversee district financial plans and budgets.
Monitor and forecast financial performance and support fiscal sustainability.
Identify and mitigate financial risks through proactive planning.
Ensure district programs and operations meet regulatory and contractual requirements.
Promote a safe, compliant, high-performing work environment and maintain service and workplace safety standards.
Collaborate with the Development/Foundation team on donor growth and fundraising initiatives.
Oversee and participate in community outreach and public relations to support development goals.
Negotiate new contracts and services with funders and stakeholders.
Maintain positive working relationships with regulatory agencies and funding organizations.
Attend Board of Directors and assigned sub-committee meetings and provide staff support and reporting as needed.
Provide insight and recommendations to support organizational governance and policymaking.
Engage in industry conferences, seminars, and professional development opportunities.
Act as a mandated reporter in cases of suspected abuse.
Perform additional tasks as assigned to support program and organizational efficiency.