Director, HR Process Optimization & Program Delivery

CI Financial•Toronto, ON

4d•Onsite

About The Position

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. We are seeking a highly experienced Director, HR Process Optimization & Program Delivery to lead complex initiatives involving optimizing processes, cross-functional workstreams, and technical implementations. This role operates in a fast-paced environment, requiring the ability to manage competing priorities while driving execution forward with a hands-on approach. The ideal candidate combines strong program leadership with a deep understanding of process improvement methodologies and technical delivery frameworks and is comfortable rolling up their sleeves to remove blockers and accelerate progress. This role follows our in ‑office work model and requires employees to be onsite four days per week to support collaboration and business needs.

Requirements

Bachelor’s degree in Business, Engineering, Information Technology, or related field
Minimum 5 years working in an HR function running projects/ initiatives with a focus on enterprise-scale initiatives
Demonstrated experience leading process improvement and optimization projects
Proven track record managing technical implementations (e.g., Workday HCM, AI Tools, ADP, transformation initiatives)
Demonstrated ability to work in fast-paced environment and manage multiple competing priorities simultaneously
Strong knowledge of project management methodologies (PMP, PRINCE2, Agile certifications preferred)
Experience managing budgets, timelines, and cross-functional teams in complex environments
Strategic thinking with strong execution focus
Exceptional organizational and multitasking abilities
Ability to juggle multiple priorities without compromising quality or timelines
Strong analytical and problem-solving skills
Excellent communication and executive presentation skills
Ability to influence and lead without direct authority
Proficiency in project management and collaboration tools (e.g., MS Project, Jira, Smartsheet)

Nice To Haves

Previous experience working in a fast paced financial services or asset management organization
Strong understanding of system integration and enterprise architecture concepts

Responsibilities

Lead and manage multiple concurrent projects and interdependent workstreams across business and technical teams
Define project scope, objectives, timelines, and success metrics aligned with strategic goals
Develop and maintain integrated project plans, ensuring clear dependencies and sequencing
Effectively prioritize and balance multiple initiatives in a fast-paced, dynamic environment
Drive delivery excellence using Agile methodologies, sprints and minimal viable products
Identify process inefficiencies and lead initiatives to improve workflows, reduce costs, and enhance performance
Apply methodologies such as Lean, Six Sigma, or continuous improvement frameworks to drive overall efficiencies
Partner with stakeholders to redesign and standardize scalable business processes
Track and report measurable improvements in operational efficiency and productivity
Oversee implementation of technology solutions (e.g., enterprise systems, digital platforms, automation tools)
Collaborate with HR Systems, IT, stakeholders to ensure alignment with technical requirements
Translate business needs into technical delivery plans and ensure adherence to quality standards
Manage risks and dependencies related to integrations, data migration, and system changes
Act as the primary point of contact for stakeholders and Executive audiences, providing regular updates and insights
Facilitate cross-functional collaboration between business, IT, and external vendors
Manage third party vendors to ensure deliverables, costs and schedules are met
Manage expectations, resolve conflicts, and drive consensus across diverse teams
Identify, assess, and mitigate project risks and issues proactively
Establish governance frameworks, including steering committees and regular reporting cadence
Provide executive-level reporting on project status, milestones, and KPIs
Proactively remove roadblocks and drive initiatives forward with a hands-on, “roll-up-your-sleeves” approach
Demonstrate strong ownership and accountability for outcomes across all workstreams
Adapt quickly to changing priorities and business needs while maintaining focus on results