Technical Program Manager, Service Delivery Optimization

Chewy•Plantation, FL

2d•$100,000 - $160,000

About The Position

Our Opportunity: The Technical Program Manager (TPM) will be a key role in the Delivery Optimization team within HR Systems & Solutions. This role will focus on ensuring HR programs, projects and processes are effectively defined and delivered both timely and accurately. This role will operate and regulate service delivery, coordination, communication and identify optimization needs while managing to standards of program governance. The TPM will also serve as the central point of presentation and report development to support standard business meetings and requirements. In this role you will serve as a key partner both internally to the HR function as well as to several business partners across the organization and must possess and demonstrate strong skills in delivering results, planning and organizing, project and process execution, reporting and overall partnership. This is both a hands-on and a strategic role, requiring creativity, data fluency, excellent facilitation, influencing, and stakeholder management skills. The successful candidate will have a demonstrated track record of coaching, developing, and mentoring Team Members to design and deliver projects and programs to deliver key outcomes efficiently and successfully. In this role, you will bring our Workday technical roadmap to life across all phases of planning, development, and production readiness and launch to ensure our Workday technology fits seamlessly with our overall Chewtopian experience goals.

Requirements

Bachelor’s degree or related field or equivalent experience
7+ years of relevant and successful program management experience leading highly complex projects in HR space (Workday preferred)
Proven track record in multi-team (business / technical / operations / systems) project delivery and support
Excellent prioritization and organizational skills
Experience with Agile methodologies and the use of modern Cloud technologies and systems
Demonstrated experience with Jira, Confluence, Excel, Visio, MS Project (or equivalent) and PowerPoint
Extensive knowledge of the system development life cycle and Workday solution alternatives and strategies
Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills
Demonstrated ability to influence leaders and drive consensus across participant groups
Ability to perform in a fast-paced environment and are motivated by complex technical and business challenges
Advanced knowledge and experience with Workday (Core HCM, Benefits, Payroll, Compensation, Recruiting, etc.), Data Visualizations (Excel, Tableau) and HR technologies

Nice To Haves

PMP/Six Sigma Certification or similar credentials preferred

Responsibilities

Uphold Delivery Optimization standard as a center of quality, productivity, and reliability.
Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery including managing key communications and meeting cadences to support the flow of information between key functional leaders
Analyze internal processes and create strategies for service delivery optimization with focus on simplification efforts, process improvement, restructuring processes, and employee engagement
Collaborate with partners such as HR, Operations, IT, Finance and product owners to analyze and define the technical needs and develop product optimization roadmap
Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
Adapt to shifting priorities and the changing demands of business, manage ambiguity, deliver results with a sense of urgency, and thrive in a fast-paced environment
Listen for understanding what motivates partners and customers; drives alignment and business opportunities through communications and leadership; cultivating and bringing to bear a strong network of internal and external leaders
Lead cross-team and/or multi-phase projects from design through implementation with a focus on security and scalability.
Develop a deep understanding of projects to gain insights into the scope of service delivery
Lead the project planning process; works with individual program/project leads to establish problem statements, plans, success criteria, business benefits, benchmarks, and dependencies whole mitigating technical feasibility
Facilitate cross-functional and program discussions to close open items and pending decisions where applicable (i.e., risks, issues, and change requests)
Analyze the actual performance against the plan and adjust to be consistent with plan objectives and overall committed timelines are met
Ensure documentation of all major plan changes in scope, approach, and date delivery
Maintain detailed project records and produce professional and timely reports and presentations to support communication strategy
Conduct project risk and assessments for program portfolio and creates plans to mitigate portfolio derailments
Take accountability for technical service delivery performance, meet customer expectations, and drive future demand
Define a simplified communication strategy between program participants and project streams to summarize progress, status, risks, issues, as well as provide executive summaries.
Adjust content and information based on customer needs and communicate to all levels of the company on the health of the program, driving objectivity over subjectivity in the program status reporting process
Prepare modeling tools, dashboards, and data visualizations; analyze multiple sources of information/data, identify trends, translate data into insights, and develop recommendations for key communication
Conduct research and analysis, develop and present recommendations to senior management and drive overall program management and implementation activities

Benefits

401k
new hire and annual equity grant
annual bonus
medical/Rx insurance
vision insurance
dental insurance
life insurance
disability insurance
hospital indemnity insurance
critical illness insurance
accident insurance
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
discounts including 10% off pet insurance and 20% off at Chewy.com
unlimited PTO, subject to manager approval
six paid holidays per year
paid sick and family leave in compliance with applicable state and local regulations