Technical Delivery Manager

WTW•Buffalo, NY

11h•Hybrid

About The Position

WTW’s Global Enterprise Technology team is building a world-class organization to drive technology delivery across our global business. As a Technical Delivery Manager, you will play a pivotal role in leading complex infrastructure and technology projects—bridging strategy, execution, and delivery excellence. You’ll work with cross-functional teams across geographies to deliver enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes. We’re looking for pragmatic, hands-on delivery leaders who can turn strategy into results, ensuring that technology changes are executed on time, within scope, and to the highest standards. The role will also help shape the adoption of AI-augmented delivery practices, balancing automation, governance, and human oversight to improve delivery effectiveness across the enterprise. The role is Ipswich based with hybrid working style.

Requirements

Strong blend of technical depth, project delivery experience, and stakeholder management.
Ability to build and communicate a clear roadmap of priorities and outcomes.
Pragmatic, hands-on delivery leader.
Experience turning strategy into results.
Experience ensuring technology changes are executed on time, within scope, and to the highest standards.
Experience shaping the adoption of AI-augmented delivery practices.
Experience balancing automation, governance, and human oversight.
Experience with Agile, DevOps, and other modern delivery methodologies.
Experience managing vendor relationships, contracts, and budgets.
Experience overseeing procurement activities, including quotes, purchase orders, and invoicing.
Working knowledge of core infrastructure technologies (e.g., Azure, Windows/Linux servers, Active Directory, pipeline, networking, monitoring and logging tools).
Understanding of information security, data privacy, and operational standards.

Nice To Haves

Experience with AI-assisted workflows and automation for reporting, work item management, meeting summarization, documentation generation, and stakeholder communications.

Responsibilities

Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover.
Develop and maintain project plans, budgets, and schedules, ensuring delivery against milestones.
Identify, assess, and mitigate project risks; proactively resolve issues and dependencies.
Drive adoption of Agile, DevOps, and other modern delivery methodologies.
Identify and implement opportunities to improve delivery efficiency through AI-assisted workflows and automation, including reporting, work item management, meeting summarization, documentation generation, and stakeholder communications.
Serve as the primary liaison between business stakeholders, engineering teams, and external vendors.
Facilitate cross-functional collaboration across multiple regions and time zones.
Host regular team reviews, retrospectives, project updates and steering sessions to ensure transparency and alignment.
Mentor teams to build delivery discipline, accountability, and continuous improvement.
Drive adoption of approved enterprise AI capabilities and delivery practices across Global Technology teams, promoting responsible use and measurable productivity improvements.
Partner with Engineering, Architecture, Security, Business, and Operations teams to translate problem statements into executable delivery plans.
Maintain working knowledge of core infrastructure technologies to guide discussions and decisions (e.g., Azure, Windows/Linux servers, Active Directory, pipeline, networking, monitoring and logging tools).
Ensure compliance with information security, data privacy, and operational standards.
Manage vendor relationships, contracts, and budgets related to assigned projects and platforms.
Oversee procurement activities, including quotes, purchase orders, and invoicing.