Director, HR Operations

Medica•Minnetonka, MN

2d•Hybrid

About The Position

Medica is a nonprofit health plan serving over a million members across multiple states. They focus on delivering personalized healthcare experiences and collaborating with providers. Medica values accountability, data-driven decisions, continuous learning, and teamwork. Their mission is to support members and employees during important life moments, aiming to create a connected care community where quality service and member value are paramount. The Director of HR Operations will lead and oversee Medica’s HR operational functions, ensuring efficient, compliant, and scalable HR service delivery. This role involves leading and developing a high-performing HR operations team and partnering with HR leadership and other stakeholders to meet business needs and enhance the employee experience. The position reports to the VP of HR Operations & Integrations.

Requirements

Bachelor’s degree or equivalent relevant work experience.
Minimum 8 years of experience in HR or a related operational function.
At least 3 years of people management experience, with a track record of developing teams.
Strong operational leadership, judgment, and problem-solving skills.
Ability to manage multiple priorities in a dynamic environment.
Clear, effective communicator who builds strong partnerships.
Must be legally authorized to work in the United States at the time of application.

Nice To Haves

Experience leading HR operations in a mid‑to‑large organization.
Experience working with HR systems and operational metrics.
Knowledge of HR compliance and risk management practices.

Responsibilities

Lead and oversee HR operations, including HR Technology and systems, payroll, data and reporting, and the HR Service Center, and plan, organize, and evaluate strategies, processes, and initiatives to ensure consistent, accurate, compliant, and effective delivery aligned with organizational priorities.
Provide strategic leadership and vision for HR technology, serving as a subject matter expert to the team while advancing solutions that enhance the employee experience, improve processes, increase automation, and leverage AI-enabled capabilities to support operational effectiveness and business needs.
Lead the talent data strategy and scorecards to strengthen workforce insights, decision-making, and accountability across HR and the business.
Lead, coach, and develop teams responsible for HR operations, HR systems, payroll, reporting, and employee service delivery; set clear expectations and manage performance.
Establish governance, operational standards, controls, and metrics to support efficiency, quality, and data integrity across HR processes, systems, payroll, reporting, and the HR Service Center.
Partner closely with the business, HR leadership team, and IT to align systems, employee data, and operational priorities, serving as a key leader and connector across work to enable effective execution and decision-making.
Identify and lead continuous improvement opportunities across HR operations, balancing efficiency, compliance, and employee experience.
Manage operational risk and ensure compliance with applicable laws, policies, procedures, and internal standards.
Lead and support HR projects and strategic initiatives as assigned.