Director, HR Operations

Medica•Minnetonka, MN

1d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Director of HR Operations provides leadership and oversight for Medica’s HR operational function. This role ensures HR services are delivered efficiently, compliantly, and at scale while leading and developing a high-performing HR operations team. The Director, HR Operations partners closely with HR leadership and cross-functional stakeholders to support business needs and a strong employee experience.

Requirements

Bachelor’s degree or equivalent relevant work experience.
Minimum 8 years of experience in HR or a related operational function.
At least 3 years of people management experience, with a track record of developing teams.
Strong operational leadership, judgment, and problem-solving skills.
Ability to manage multiple priorities in a dynamic environment.
Clear, effective communicator who builds strong partnerships.
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

Experience leading HR operations in a mid-to-large organization.
Experience working with HR systems and operational metrics.
Knowledge of HR compliance and risk management practices.

Responsibilities

Lead and oversee HR operations, including HR Technology and systems, payroll, data and reporting, and the HR Service Center, and plan, organize, and evaluate strategies, processes, and initiatives to ensure consistent, accurate, compliant, and effective delivery aligned with organizational priorities.
Provide strategic leadership and vision for HR technology, serving as a subject matter expert to the team while advancing solutions that enhance the employee experience, improve processes, increase automation, and leverage AI-enabled capabilities to support operational effectiveness and business needs.
Lead the talent data strategy and scorecards to strengthen workforce insights, decision-making, and accountability across HR and the business.
Lead, coach, and develop teams responsible for HR operations, HR systems, payroll, reporting, and employee service delivery; set clear expectations and manage performance.
Establish governance, operational standards, controls, and metrics to support efficiency, quality, and data integrity across HR processes, systems, payroll, reporting, and the HR Service Center.
Partner closely with the business, HR leadership team, and IT to align systems, employee data, and operational priorities, serving as a key leader and connector across work to enable effective execution and decision-making.
Identify and lead continuous improvement opportunities across HR operations, balancing efficiency, compliance, and employee experience.
Manage operational risk and ensure compliance with applicable laws, policies, procedures, and internal standards.
Lead and support HR projects and strategic initiatives as assigned.