Director HR Operations

MSG Entertainment Holdings, LLC • New York, NY

18h • $113,000 - $225,000 • Onsite

About The Position

The Director of HR Operations owns the Oracle HCM data integrity strategy and serves as the owner of the employee record of truth within HCM. The role combines functional expertise in HCM data, the employee lifecycle, and operational workflows with hands-on leadership of a team responsible for executing and quality-controlling HCM transactions. It is functionally driven, with a focus on data, process, and operational efficiency to optimize and evolve system architecture.

The role owns end-to-end employee record integrity and governance, transaction standards, and a multi-year HR Operations roadmap across Oracle HCM Cloud modules, including Core HR, Payroll, Time & Labor, Absence, Compensation, Benefits, and Talent. It leads a team responsible for day-to-day transactions, partners across HR, Payroll, Benefits, and IT, and supports system upgrades, implementations, and enhancements. The position also owns HCM SOX and internal controls, including audit trail integrity and remediation of findings with documented evidence.

This role requires 100% on-site presence at the company's New York City office. The pay range is $113,000–$225,000 USD.

Requirements

• 10+ years in HR data management and systems ownership, including at least 3 years at Director level managing people directly.
• Deep, hands-on knowledge of employee-record transactions, including hires, terminations, transfers, compensation changes, job changes, organizational moves, and benefits-impacting events, and how these transactions flow through an HCM system.
• Demonstrated experience leading or supervising a team responsible for HR data entry, transaction processing, or data quality control.
• Working understanding of HCM configuration concepts, such as business rules, approval hierarchies, element relationships, and value sets, and how configuration decisions affect data integrity and downstream processing.
• End-to-end ownership of a full HCM implementation or major module deployment, from requirements through cutover and hyper care.
• Experience supporting 8,000 or more employees, including a large hourly, part-time, seasonal, or per-event population with variable-hour FLSA measurement.
• Multi-entity or multi-EIN HCM experience, including intercompany transfers and at least one spin-off, carve-out, or acquisition involving population or tax separation in the system.
• SOX or internal control ownership for HR systems, covering security design, access reviews, and specific audit findings.
• 100% on-site presence at the New York City office.

Nice To Haves

• Oracle HCM Cloud implementation or module deployment experience is preferred.

Responsibilities

• Lead efforts to cleanse existing HCM data and design and optimize the operational workflows governing how data enters, moves through, and is maintained in the HCM system.
• Own end-to-end employee record integrity and governance for HCM, establishing and enforcing transaction standards.
• Own the multi-year HR Operations roadmap across Oracle HCM Cloud, covering Core HR, Payroll, Time & Labor, Absence, Compensation, Benefits, and Talent; assess quarterly releases, conduct regression testing, and make go/no-go decisions on new functionality.
• Lead, coach, and develop a team executing day-to-day transactions, ensuring consistent performance, clear accountability, and ongoing skill growth.
• Partner with HR, Payroll, Benefits, and IT to align data standards, resolve upstream and downstream data issues, and ensure process changes do not compromise record integrity.
• Translate business requirements into configuration guidance, applying a working understanding of how system setup affects data quality and downstream processes.
• Develop and maintain SOPs, training materials, and reference guides documenting transaction standards, data entry protocols, and quality expectations.
• Monitor and report data health metrics, identify trends, recurring errors, and process gaps, and drive corrective action.
• Support system upgrades, implementations, and enhancements by representing data integrity and operational workflow needs and ensuring changes are tested against real-world transaction scenarios.
• Partner with Optimization Designers to roadmap and implement strategic HCM initiatives, phasing deployments according to system and functional resource availability.
• Own HCM SOX and internal controls, including audit trail integrity and remediation of findings with documented evidence.
• Provide exceptional experiences for guests, partners, and team members, including adhering to appearance and presentation guidelines while on-site.

Benefits

• The company offers tools and resources to help employees understand their interests and purpose, harness their talents, and obtain skills to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed