Director, Hospital Information Systems

Memorial Hermann Health System

2d•Onsite

About The Position

The Hospital Director of Information Systems is responsible for managing a complex relationship between the unit which provide direct patient care or corporate business services and the IS organization to create a culture that proactively ensures that the appropriate resources are aligned with the unit’s business strategies. The Director Hospital of Information Systems reports directly to the System Executive of Professional Services. Must be able to demonstrate knowledge and skills required in a large, complex corporate Information System. The Hospital Director of Information Systems is responsible for providing ongoing managerial, technical and motivational leadership, in line with the Memorial Hermann’s values and goals, to assure the consistent delivery of high quality services by a highly qualified, trained, and committed professional staff. The Hospital Director is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service and Continuous Quality Improvement programs. The Director of Hospital Information Systems is a strategic IT leader responsible for aligning technology initiatives with hospital and enterprise business goals, ensuring that digital solutions effectively support patient care and operational excellence. This role serves as a key liaison between executive leadership, clinical teams, and IT, driving prioritization and governance of initiatives through councils such as the Project Guidance Council and Epic Optimization Council. They evaluate and triage competing projects based on ROI and strategic impact, advocate for innovation (including AI and smart technologies), and provide leadership in budgeting, vendor management, and system planning. Success in this role requires strong executive communication, the ability to influence at the C-suite level, and expertise in navigating complex healthcare environments while delivering high-quality, customer-focused IT services.

Requirements

Bachelors degree in computer science or related field with four (4) years of increasing responsibility in managing corporate systems, customer support activities, and a variety of Healthcare Management Information Systems (MIS) applications required or In lieu of degree, 10 years of related experience
Health Industry experience in Customer Service responsibility
Experience in managing client accounts
Working knowledge of a variety of computer platforms including system strategies, environments, equipment, development tools and methodologies
Ability to be a visionary.
Technical aptitude in order to service the Customer’s needs.
Appreciation and understanding of the political climate and culture at the executive and departmental levels in order to maximize use of resources in the most efficient manner.
People skills are necessary to motivate others.
Executive communication and stakeholder influence (C-suite)
Strong prioritization and decision-making skills
Healthcare IT systems and workflow knowledge (e.g., Epic)
Project governance and ROI evaluation experience
Cross-functional collaboration and relationship building
Awareness of emerging healthcare technologies (AI, digital health)

Nice To Haves

Masters degree preferred

Responsibilities

Developing strategies, which facilitate execution of key initiatives, and aligning IS services with the Business strategies of individual units.
Providing ongoing managerial, technical and motivational leadership, in line with the Memorial Hermann’s values and goals, to assure the consistent delivery of high quality services by a highly qualified, trained, and committed professional staff.
Demonstrating a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service and Continuous Quality Improvement programs.
Aligning technology initiatives with hospital and enterprise business goals, ensuring that digital solutions effectively support patient care and operational excellence.
Serving as a key liaison between executive leadership, clinical teams, and IT, driving prioritization and governance of initiatives through councils such as the Project Guidance Council and Epic Optimization Council.
Evaluating and triaging competing projects based on ROI and strategic impact.
Advocating for innovation (including AI and smart technologies).
Providing leadership in budgeting, vendor management, and system planning.
Validating departmental strategy and bringing about change based on the strategic and business plan from the unit to corporate level.
Motivating others, which include but are not limited to role modeling, acceptance of differences, working through resistance, instilling enthusiasm and displaying genuineness and humor.
Providing ongoing leadership and motivation at the executive level to ensure that the unit is focused, committed, and capable of producing expected results.
Creating and maintaining a teamwork environment conducive to productive output, successful achievement of business goals and a rewarding work experience.
Communicating, orally and in writing, with all Chiefs, System Executives and Directors to provide understanding and ownership of departmental and corporate objectives.
Establishing and measuring unit quality objectives and performance.
Providing resources necessary to the units to guide in determining technology forecasting, hardware and communication planning.
Assisting in the development of department annual operating expense and capital budgets.
Considering potential for revenue growth.
Monitoring Departmental expense budget within the guidelines that contribute to cost-effective operations of the corporation.
Participating in the corporate IS Steering Committee.
Maintaining an executive perspective for the purpose of strategic planning and implementation of approved projects.
Planning, prioritizing, managing and scheduling all projects, assignments, and Customer Service strategies.
Establishing and measuring project quality objectives, value propositions and performance.
Developing and implementing effective written mechanisms to document and report on all plans, priorities, schedules and the current status of all projects related to the deployment of IS dependent business strategies of the individual units.
Supporting the Business strategy of each unit participating on all major business related committees including the facility Executive Committee.
Assisting with the development, implementation, communication and promotion of I/S strategic and tactical plans, which reflect and support MH’s corporate vision and goals.
Establishing and measuring Departmental quality objectives and performance.
Providing guidance to executive management personnel throughout the corporation to contribute to optimum utilization of ISD services within the corporation.
Through Project Management strategies, planning, prioritizing and managing the on-site executive support processes for units which includes, CEOs, VPs, direct contact with end users for problem resolution, maintaining accurate documentation of system and user issues, reporting mechanisms, etc.
Promoting accountability to the individual units regarding their part in project implementation.
Effectively communicating a highly technical and constantly changing subject in non-technical business terms to senior management.
Persuading and selling the liaison role by balancing the needs of a decentralized unit and corporate services.
Producing effective oral and written communications to assigned staff to facilitate understanding, ownership and accomplishment of project goals and objectives.
Employing negotiating skills to resolve priority conflicts.
Assisting in establishing and monitoring unit’s quality objectives, milestones and benchmarks.
Developing and implementing effective tools to measure performance against these standards, and to document and regularly report on all plans, priorities, schedules, budgets, staff assignments, programs and the current status of projects and routine assignments.
Maintaining a functional knowledge level of all application systems and products available from ISD.
Providing the support and motivation to develop and maintain a technical atmosphere that encourages a robust I/S research and development environment.
Translating executive business needs into alternative technical solutions.
Developing and implementing an effective Customer Service Plan which includes provisions to accept, record, prioritize, assign, track, resolve and report on executive customer service problems and issues.
Assisting with establishing unit programs, which promote and emphasize MH’s commitment to exceptional customer service standards.
Developing and maintaining relationships with ISD Departments deploying direct service.
Ensuring safe care to patients, staff and visitors; adhering to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promoting individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supporting department-based goals which contribute to the success of the organization; serving as preceptor, mentor and resource to less experienced staff.
Demonstrating commitment to caring for every member of our community by creating compassionate and personalized experiences.
Modeling Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.