Information Systems Generalist

Caring Network•Glen Ellyn, IL

1d•Hybrid

About The Position

This role serves as a central coordinator for the organization’s technology operations, bridging internal teams, leadership, and external service providers. The position ensures efficient IT support, strong asset management practices, and effective execution of technology initiatives while maintaining a focus on cybersecurity, operational stability, and cost efficiency. The ideal candidate is highly organized, proactive, and capable of managing multiple priorities while supporting both day-to-day operations and longer-term technology improvements.

Requirements

A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
Agree with and be willing to uphold Caring Network’s Statements of Faith and Principle and Core Values
Associate’s or Bachelor’s Degree in a Computer Science related field or equivalent work experience
Working knowledge of computer networking, hardware, software interfaces, security protocols, and hardware lifecycle management
Comfortable with working independently and adapting to changing needs
Possesses solid organizational skills and the ability to manage multiple priorities
Strong customer service orientation and willingness to support organizational needs
Must have reliable transportation to travel as needed to clinics around the Chicagoland area, as well as for monthly staff meetings

Nice To Haves

Microsoft 365 Fundamentals (or equivalent) desirable

Responsibilities

Serve as the primary daily point of contact with the Managed Services Provider (MSP) for user support and issue resolution
Coordinate monthly on-site visits by the MSP representative
Manage and review monthly MSP invoicing for accuracy and cost control
Ensure consistent service delivery, responsiveness, and alignment with organizational needs
Oversee end-to-end hardware lifecycle: procurement, setup, maintenance, replacement, and decommissioning
Ensure secure and certified destruction of retired equipment with proper record retention
Maintain accurate inventory of all hardware assets including computers, printers, tablets, and networking equipment
Track asset usage, lifecycle status, and replacement planning
Administer and manage the organization’s cybersecurity training program
Monitor external vulnerability testing processes and coordinate remediation follow-ups
Support the technology leader in coordinating responses to critical technology-related incidents
Help strengthen organizational security practices and risk awareness
Support the technology leader in coordinating projects that improve security, stability, and cost effectiveness
Coordinate assigned technology project activities and ensure timely execution
Administer software licensing across platforms (e.g., Microsoft 365, Adobe, Power BI, ChatGPT Team)
Assist in optimizing systems, tools, and processes across the organization
Manage administration of user systems access controls