Information Technology Generalist

Daybreak Independent Services, Inc. • New York, NY

12h • Onsite

About The Position

The IT Generalist at Daybreak Independent Services is responsible for ensuring the smooth and efficient operation of the organization's IT infrastructure and systems. The role involves hands-on support, managing networks, troubleshooting issues, and implementing cost-effective technology solutions in alignment with the organization's business goals. This position requires a well-rounded IT professional with broad experience across multiple areas, including hardware, software, networking, system security, and user support. The IT Generalist will report directly to the DOO and work closely with various departments to meet their technology needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven experience in IT support or as an IT Generalist, Network Administrator, or similar role, with a focus on troubleshooting and managing IT systems.
• Hands-on experience with Google Workspace, Google OS devices, and Windows environments.
• Proficient in installing, configuring, and troubleshooting software and hardware across multiple platforms (PCs, Chrome Devices, mobile devices).
• Strong knowledge of network infrastructure management (LAN, WAN, VPN), firewall management, and system security protocols.
• Experience in backup and recovery systems.
• Expertise in troubleshooting and solving technical issues efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Strong organizational skills with the ability to manage multiple tasks and prioritize.
• Self-motivated, forward-thinking, and able to work independently as well as collaboratively in a team environment.
• Demonstrated leadership skills and the ability to take initiative in improving IT processes.
• Must possess a valid driver’s license.

Nice To Haves

• Familiarity with Ubiquiti (Unifi) networking equipment is highly preferred.
• Working knowledge of server virtualization (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure) is a plus.

Responsibilities

• Manage, maintain, and monitor the organization’s IT infrastructure, including servers, networks, hardware, and software systems. Ensure optimal system performance and reliability.
• Provide prompt and effective technical support to staff via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues. Assist users with daily operational challenges related to IT systems.
• Install, configure, and maintain software, operating systems, and applications across various platforms, including Google Workspace, Google OS devices, Windows, and mobile devices. Manage user accounts, permissions, and access control.
• Monitor and manage network performance, security systems, and protocols (LAN, WAN, VPN). Maintain firewalls, antivirus software, and other security measures to safeguard data integrity and prevent breaches.
• Perform daily backups, manage recovery processes, and ensure the organization's data is secure. Implement disaster recovery solutions and procedures.
• Manage the purchasing of IT equipment, including computers, phones, and software, in collaboration with the DOO. Maintain inventory records and ensure hardware/software assets are up-to-date.
• Plan, recommend, and implement upgrades to improve IT infrastructure efficiency and performance. Stay informed on new technologies and best practices that align with Daybreak’s needs.
• Provide training to staff on IT systems and software. Develop and maintain technical documentation, user guides, and system procedures.
• Ensure IT systems and processes comply with company policies, industry standards, and regulatory requirements. Maintain up-to-date knowledge of relevant IT regulations.

Benefits

• Anthem BSBC Premium Medical Health Insurance
• Dental & Vision
• Life Insurance Benefits
• 403(B) Retirement Plan, 2% bonus match based on Agency Fiscal year ending turnover
• Short term disability
• Term Life Insurance
• New York Commuter Benefits
• Tuition Assistance Program
• Paid sick and vacation time to eligible full-time employees after completing a 3-months introductory period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees