Operational Support Generalist I - Information Technology

Pima County • Tucson, AZ

19h • Onsite

About The Position

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined, and perceptive individual for the role of Operational Support Generalist I for the County classified title of Information Technology Support Analyst I. The ideal candidate has experience and working knowledge in Application Administration, Cloud Integration, Data Center Operations, Desktop Support, Networking, and/or System Administration. This role requires close collaboration with other project teams, so strong interpersonal skills are essential. We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement and help make a difference in your community by supporting the mission of Pima County government. This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology Department is unable to provide visa sponsorship for this position.

Requirements

• Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely-related field as determined by the department head at the time of recruitment.
• Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by the department head at the time of recruitment AND two years of work experience in information technology, including the maintenance and administration of client computing or communications hardware and software infrastructure.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.

Nice To Haves

• Experience using utility scripts, ideally PowerShell.
• Experience in Active Directory, Azure, Exchange, Intune, and Office 365.
• Experience in desktop applications and cloud-based applications (SaaS).
• Experience in providing customer support.
• A formal resume as a file uploaded in addition to the job application.

Responsibilities

• Installs, configures, deploys, troubleshoots and maintains client computing and communications hardware, software and associated peripherals
• Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers
• Assists in the development and enforcement of client environment configuration and deployment procedures, and practices
• Troubleshoots and resolves complicated issues within the client operating system, applications and affiliated software and hardware environment
• Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers)
• Assists in defining client environment system administration policies, procedures and practices
• Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment
• Assists in defining client infrastructure and associated component processes and improvement opportunities
• Monitors client computing and communications environment for proper operation within established performance, function and availability expectations
• Configures and maintains conference/meeting room presentation equipment
• Communicates information to and between the user community and other IT resources
• Captures and records actions taken in Service Desk Management system per Service Desk procedures.

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees