Information Technology Generalist I
About The Position
Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations. Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices. Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity. Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment. Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel. Deliver user support and basic training to help personnel effectively use systems and tools. Monitor system and network performance, reporting anomalies or potential issues to senior staff. Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards. Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices. Assist with inventory, asset management, and lifecycle maintenance of IT equipment.
Requirements
- At least 0-4 years of experience in a related field.
- A minimum of four (4) years of additional relevant experience may satisfy degree requirements.
- A strong understanding of computer hardware and software
- Basic networking knowledge
- Excellent troubleshooting skills
- Customer service skills
- Ability to obtain and maintain a Security+ certification.
Responsibilities
- Provide hands on support for Navy information systems, networks, and communication equipment, ensuring reliable and secure operations.
- Assist in the installation, configuration, and repair of hardware, software, workstations, and peripheral devices.
- Diagnose and resolve basic technical issues related to operating systems, applications, and network connectivity.
- Support the configuration, installation, and troubleshooting of network devices including switches, routers, and communication equipment.
- Participate in routine server maintenance tasks, system updates, and patching activities as directed by senior IT personnel.
- Deliver user support and basic training to help personnel effectively use systems and tools.
- Monitor system and network performance, reporting anomalies or potential issues to senior staff.
- Document system configurations, maintenance activities, troubleshooting steps, and issue resolution in accordance with contract and Navy standards.
- Follow established security protocols to protect data integrity, ensure compliance with cybersecurity requirements, and support incident reporting practices.
- Assist with inventory, asset management, and lifecycle maintenance of IT equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
