Director, Hospital Based Development and Community Operations
About The Position
The Director, SMG Operations III develops and manages hospital-based physician service lines located throughout the WVU Medicine Health System. The position identifies development opportunities through market research and communication with physicians and hospital leadership; creates financial projections and project plans; presents business plans; and provides ongoing operational oversight. Regular in-person presence at all West Virginia University Health System Medical Group (SMG) hospital-based sites is expected. The Director provides administrative leadership to designated locations, partners with hospital and system leaders, and supports the development and operation of new clinical sites. The role also manages designated physicians, advanced practice providers (APPs), and operational matters across assigned service lines. This is a high-travel position, with regular travel to outreach sites; the farthest site is approximately three hours from Morgantown, West Virginia. The position is based in an office environment, with hybrid options available over time.
Requirements
- Master’s degree in Business, Healthcare Administration, Healthcare, or a related field and three years of management or healthcare administrative experience; alternatively, a bachelor’s degree in one of these fields and five years of management or healthcare administrative experience.
- Highly organized and able to quickly reference materials for the leadership team.
- Able to adjust quickly to shifting priorities and effectively multitask.
- Process-oriented, with the ability to quickly understand organizational workflows.
- Working knowledge of Microsoft Office tools.
- Ability to sit for extended periods and work at a personal computer.
- Ability to lift items weighing up to 25 pounds.
- Ability to travel extensively between existing and new clinic sites.
Nice To Haves
- Prior healthcare experience focused on business development and ongoing operations.
Responsibilities
- Identify growth opportunities in assigned service lines, including hospital-based services such as Hospitalist Medicine, Emergency Medicine, Intensivist Care, Anesthesiology, Pathology, Radiology, Urgent Care, and other physician services.
- Serve as the primary partner between SMG Core Administration, local hospital leadership, Anesthesiology and Radiology leadership teams, and system-wide support departments.
- Develop growth-strategy business plans, including financial and budget projections, coordination with academic departments, market-data analyses, and project timelines.
- Manage the transition of established physicians and APPs at new community hospital sites into SMG WVUM, ensuring effective communication, timely milestones, and adherence to project scope and budget.
- Partner with WVU Medicine leaders to develop new service sites.
- Develop and operationalize plans for new clinical sites.
- Provide administrative leadership to designated locations; share management of site office managers in conjunction with Emergency Medicine; develop and monitor annual practice operating budgets; ensure compliance with WVU Medicine policies and procedures; approve staffing decisions; and connect site teams with University Health Associates leadership.
- Serve as the first point of contact for physicians and APPs regarding contracting, compensation, benefits, operations, and productivity questions.
- Serve as dyad partner to assigned WVU Medicine service lines and coordinate monthly project meetings.
- Analyze, compare, and report the performance of assigned service-line programs to hospital leadership.
- Identify and address improvement opportunities in revenue cycle, staffing, and locums usage, and make recommendations to leadership.
- Mentor the Manager of Practice Integration and provide project guidance.
- Identify opportunities to improve resource utilization within clinical sites.
- Monitor hospital transfer data and recommend ways to positively influence trends.
- Develop consistent use of the scheduling system across hospitalist programs.
- Manage daily staffing and cross-coverage of radiology physicians across multiple sites.
- Manage APPs at designated sites and complete their annual performance reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Director
