Director, Home Health

BAYADA Home Health Care • North Bergen, NJ

1d • Onsite

About The Position

BAYADA HOME HEALTH CARE is seeking a Director to lead its Hudson County Visits (HCV) Home Health office in North Bergen, New Jersey. The Director provides strategic and operational leadership across the office, supports excellent client service, develops a high-performing team, strengthens community relationships, and helps the office achieve its clinical, service, employee, and business goals. The role combines on-site office leadership with community outreach and occasional field visits; exact daily hours are to be confirmed.

The Director leads day-to-day office operations and performance, establishes expectations aligned with The BAYADA Way of compassion, excellence, and reliability, and oversees the recruitment, development, and retention of office and field employees. The role partners with clinical, divisional, and regional leaders to support quality care, staffing, service delivery, compliance, and office development. It also builds referral and community relationships, represents BAYADA at events and meetings, and helps expand the office’s services and market presence.

The Director monitors client service, employee engagement, quality, compliance, productivity, and financial performance; reviews goals and metrics; and develops action plans. The position promotes effective communication, client satisfaction, and responsiveness to concerns, and participates in quality improvement, incident follow-up, performance improvement, meetings, and special projects. The role ensures office practices align with BAYADA policies, applicable regulations, accreditation standards, and service-line expectations.

Requirements

• Bachelor’s degree required.
• At least 2 years of verifiable supervisory or management experience in healthcare, home care, service delivery, operations, or another fast-paced, service-driven environment.
• Proven ability to lead, develop, and support teams.
• Demonstrated record of achieving goals and taking on increasing responsibility with positive results.
• Strong organizational, problem-solving, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining responsiveness and follow-through.
• Ability to build trust with clients, families, employees, referral sources, and community partners.
• Proven ability to represent an organization professionally in the community.
• Basic computer proficiency and ability to use standard office technology.
• Commitment to BAYADA’s mission and The BAYADA Way.

Nice To Haves

• Home health, home care, hospice, healthcare operations, or community-based service experience.
• Experience managing or growing a service office.
• Experience with recruiting, employee relations, performance management, and retention.
• Experience working with Medicare-certified home health services.
• Familiarity with healthcare regulations, accreditation standards, quality programs, and compliance expectations.
• Clinical or nursing background.
• Master’s degree in healthcare administration, business, nursing, or a related field.
• Experience using electronic medical records, office performance dashboards, and other operational systems.

Responsibilities

• Lead the day-to-day operations and performance of the HCV Home Health office.
• Set clear expectations and foster a culture centered on The BAYADA Way: compassion, excellence, and reliability.
• Recruit, hire, onboard, develop, recognize, and retain office and field employees.
• Supervise, coach, and support managers and team members to promote accountability and professional growth.
• Partner with Clinical Managers and office leaders to support safe, reliable, high-quality client care.
• Monitor client service, employee engagement, quality, compliance, productivity, and financial performance.
• Review office goals and performance metrics and develop action plans to address opportunities.
• Support communication and collaboration among office staff, field clinicians, clients, families, physicians, and referral partners.
• Build and strengthen relationships with hospitals, physicians, social workers, facilities, community organizations, and other referral sources.
• Represent BAYADA at community events, professional meetings, and networking activities.
• Identify opportunities to expand services and strengthen the office’s market presence.
• Ensure office practices align with BAYADA policies, applicable regulations, accreditation standards, and service-line expectations.
• Partner with divisional and regional leadership on strategic priorities, staffing, service delivery, and office development.
• Promote high client satisfaction and respond promptly and thoughtfully to client, family, and employee concerns.
• Participate in quality improvement, compliance, incident follow-up, and performance improvement activities.
• Ensure the office maintains effective systems, organization, responsiveness, and follow-through.
• Prepare reports, presentations, and business updates as needed.
• Participate in office and company meetings, events, and special projects.
• Perform related duties as required or requested by leadership.

Benefits

• Medical, dental, and vision coverage.
• Paid holidays, vacation, and sick time.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Direct deposit and weekly pay.
• Leadership training, mentorship, professional development, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director