Director, Client Enablement Manager

BNY Mellon • Pittsburgh, PA

1d • $130,000 - $225,000

About The Position

BNY is seeking a Director – Head of Americas Client Enablement to join its Global Payments & Trade, Global Client Enablement team. The role is located in Pittsburgh, Pennsylvania, or Lake Mary, Florida. The position leads department activities and resources, including VP-level and above direct staff; advises Relationship Management, Sales, and clients on processes and practices; and develops and oversees strategies and operational programs to improve productivity and growth. The role also manages the department’s P&L, builds plans to forecast and achieve Client Enablement goals, oversees employee productivity, provides analytics to management, contributes to competitor analysis and implementation strategy, and supports customer-facing operations across sales, marketing, and product.

Candidates must have a bachelor’s degree or an equivalent combination of education and experience. The posting prefers 10 or more years of total work experience and at least 5 years of people-management experience. External client-facing experience, database and information-systems software ability, data-analysis experience, and strong presentation skills are also sought. The role requires the ability to work in an office environment 4–5 days per week.

BNY describes its compensation and benefits as competitive and offers wellbeing programs and flexible global resources. Eligible employees may participate in a 401(k) plan and company-sponsored medical, dental, vision, and basic life insurance plans. Other benefits may include paid time off, vacation and sick time, generous paid leaves, and paid volunteer time. Eligibility and details depend on the position and applicable plan terms.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• External client-facing experience, such as implementations, service, sales, or consultation.
• Strong ability with database and information-systems software.
• Experience in data analysis.
• Strong presentation skills.
• Ability to work in an office environment 4–5 days a week.

Nice To Haves

• 10 or more years of total work experience.
• At least 5 years of people-management experience.

Responsibilities

• Manage department activities and provide suitable resources, including VP-level and above direct staff.
• Consult with Relationship Management, Sales, and clients on processes and practices.
• Develop, implement, and oversee processes to increase productivity and growth.
• Design daily operational programs that achieve organizational objectives.
• Establish and grow relationships with relevant internal and external partners.
• Establish cost parameters and manage the department’s overall P&L.
• Create and maintain plans for forecasting, targeting, and attaining Client Enablement goals.
• Supervise employee productivity and establish internal processes to improve efficiency.
• Provide sales, distributor, and partner data analytics to relevant management teams.
• Work with managers to develop long-term strategic initiatives.
• Participate in competitor analyses and implementation strategy development.
• Support customer-facing operations, including sales, marketing, and product.

Benefits

• Competitive compensation.
• Wellbeing programs and flexible global resources.
• Generous paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Eligible employees may receive paid time off, including vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Director