Director, Client Enablement Manager
About The Position
The Director – Head of Americas Client Enablement will join the Global Payments & Trade, Global Client Enablement team. The role is located in Pittsburgh, Pennsylvania, or Lake Mary, Florida. The position leads department activities and provides resources, including VP+ level direct staff. It consults with Relationship Management, Sales, and clients on processes and practices; develops and oversees strategies and operational programs to support productivity, growth, and organizational objectives; and manages the department’s costs and overall P&L. The role also establishes partnerships, plans and tracks Client Enablement goals, supervises employee productivity, and supplies data analytics and strategic insights to management. The position supports customer-facing operations such as sales, marketing, and product.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- External client-facing experience, such as implementations, service, sales, or consultation.
- Strong ability with database and information systems software.
- Experience in data analysis.
- Strong presentation skills.
- Ability to work in an office environment 4–5 days a week.
Nice To Haves
- 10+ years of total work experience.
- At least 5+ years of people management experience.
Responsibilities
- Manage department activities and provide suitable resources, including VP+ level direct staff.
- Provide consultation to Relationship Management, Sales, and clients on processes and practices.
- Strategize, implement, and oversee processes to increase productivity and growth.
- Design daily operational programs that achieve organizational objectives.
- Establish and grow relationships with relevant internal and external partners.
- Establish cost parameters and manage the department’s overall P&L.
- Create and maintain plans for forecasting, targeting, and attaining Client Enablement goals.
- Supervise employee productivity and establish internal processes to improve efficiency.
- Provide data analytics on sales, distributors, and partners to relevant management teams.
- Work with managers to develop long-term strategic initiatives.
- Participate in developing competitor analyses and implementation strategy.
- Support customer-facing operations, including sales, marketing, and product.
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What This Job Offers
Job Type
Full-time
Career Level
Director
