Director, GVI/Care+ Business Operations (Onsite - Plano, TX)

Samsung Electronics•Plano, TX

3d•Onsite

About The Position

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. The Director, GVI/Care+ Business Operations drives demand planning, business operations and supply chain management for the GVI and MX Care+ teams. This leader will communicate opportunities and build consensus, as well as drive operational programs focused on innovation and growth. This position works with respective business units, SEA leadership, and headquarters in Suwon, South Korea.

Requirements

Bachelor’s Degree in Business, Economics, Finance, or similar
14+ years of combined experience across Finance, Demand Planning & Forecasting, Business Planning, and Operations
10+ years People Management experience including executive experience leading managers across multiple departments and functions
Knowledge of accounting principles, financial regulations, and industry standards.
Experience navigating large, Fortune 500 matrix organizations
Excellent written and verbal communications skills
Ability to make decisions, to give direction, and to measure individual/team performance

Nice To Haves

MBA
12+ years of relevant experience
Global work experience
Bilingual in Korean preferred

Responsibilities

Sponsor approaches that encourage efficiency; from developing and/or enhancing processes to implementing systems with the goal of driving synergies and building efficiencies
Lead regular C-Level executive reporting and strategy sessions
Develop data-driven demand forecasts using historical sales data, market trends, and promotional impact analyses
Track sales trends across channels to refine inventory planning and maximize sell-through
Evaluate upcoming promotional campaigns, incorporating the impact into demand forecasts
Understand external market trends and competitor positioning to inform forecasting strategies
Identify financial risks and growth opportunities, ensuring targets are met through data-driven decision-making
Collaborate with supply chain and operations teams to maintain optimal inventory levels, avoid stockouts or excess inventory, manage aged inventory, and ensure inventory is properly priced within the ERP system.
Partner with product, marketing, finance, and sales teams to align demand forecasts with business objectives and market dynamics
Provide reports detailing forecast accuracy, sales performance comparing target, and promotional impact to senior leadership; continuously refine forecasting methods.
Utilize forecasting software and AI-driven tools to improve prediction accuracy and efficiency.
Lead strategic planning and annual management plan development process via collecting and synthesizing key market trends, business requirements and strategic priorities across key business units and functions, to provide a consolidated view of the market, business targets and key execution strategies
Manage annual/quarterly strategic plans and management KPIs
Create and formulate clear and succinct narrative and quantitative analysis of the market landscape, competitive and customer analysis and how Samsung should position and navigate the changing market conditions and challenges to achieve the business goals and objectives
Communicate, collaborate and project manage key cross-functional initiatives
Iterate realignment, reinforcement of the key objectives, goals and strategy based on changes in the market dynamics and business situation in real time
Track and manage various strategic initiatives, key tasks and requests in a systematic manner (strategic Initiatives and tasks may come from Strategic Planning reviews, Top Management meetings, team workshops etc.)
Collaborate across cross-functional Samsung teams to track down key tasks and activities and provide periodic and ad hoc updates on the progress.
Organize and provide progress visibility to key stakeholders proactively
Lead coordination and operation of cross-functional initiatives and projects to address specific business needs
Develop key narratives and build project plans to organize, track and manage the projects throughout the year
Conduct post mortems for enhancing the project outcome in the future
Lead the development of weekly integrated operations reports that create a clear analysis and narrative of how GVI lines of business perform across sales, marketing, SCM, financial and operational views
Provide critical market/competitive insights that informs the organization for strategic changes
Lead weekly, monthly, quarterly business review meetings (WBR/MBR/QBR) to address key business and operational issues and resolve business decisions
Lead top executive management workshops and business reviews to continue alignment of key business priorities and strategies
Manage, coordinate and communicate division wide KPI’s and MBO’s with key executive stakeholders